Home Depot PRO ACCT SALES ASSOCIATE in Frazer, Pennsylvania
Pro Account Sales Associates are primarily responsible for developing one-on-one relationships with and
selling products to industrial, commercial and other professional customers. They achieve this by
creatively and proactively pursuing new business and utilizing prospecting to make contact with
customers. Key responsibilities for this position include providing outstanding service to customers
through the sharing of product knowledge of all store departments and developing and maintaining
professional customer relationships paying special attention to customers needs and solutions. Pro
Account Sales Associates must have thorough knowledge of all departments and how to use the products
in each department. This position also involves acting as a sales associate on the floor including all
associated duties (e.g., keeping work area clean and organized). Each associate has the responsibility of
providing a safe working and shopping environment by following all safety policies & standards,
completing specified safety training, immediately correcting hazards & unsafe conditions or reporting
conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers,
vendors, or customers.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
Provide Pro customers with excellent service
Is knowledgeable about products and services offered by The Home Depot
Resolves customer issues and recovers customers
Assesses customer needs and offers additional products or services, as appropriate
Ensures department is in-stock, clean, and shoppable
Produces and develops sales leads
Follows safety policies and procedures and works safely
Inspects department frequently for unsafe conditions and behaviors
NATURE AND SCOPE
Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface
The warehouse environment can be dusty and noisy
Doors are frequently open, causing drafts and interior temperature changes
Floors around work area may become slippery during wet weather conditions
May have to handle merchandise and work with tools with sharp edges
Passing forklifts emit gas fumes
Tools, supplies and related merchandise may contain hazardous materials
ENVIRONMENTAL JOB REQUIREMENTS
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Physical Job Requirements
Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
- Requires the ability to move around the store and maneuver merchandise when necessary
Responding to public address system announcements
- Requires ability to respond to customer service calls, personal pages and general information announcements
Moving and Standing
- Requires moving around the store to assist Customers
Identifying and reading reports, tickets and UPC labels
- Requires recognizing, identifying and using merchandise and necessary reportsMINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 0 years
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
2+ years experience as Sales Associate
Knowledge, Skills, Abilities and Competencies:CUSTOMER SERVICE STANDARDS
Quality Service Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance
Product Knowledge Demonstrates a high level of knowledge of products, services and procedures in assigned area and nearby departments, knows priority SKUs
Solutions - Seeks to fully understand the customers needs, provides customer with the best solution even if it involves a markdown, contacts other associates/leaders as needed; until
customer s need is met
Respect Treats customers in a sincere, appreciative manner and thanks them for their business, minimizes their time in the checkout line, acknowledges waiting customers and thanks for shopping with The Home Depot
Project Focus Asks customers about their project and provides appropriate related items and services for total project, sells the whole project
Selling Skills - Promotes products and services using Greet-Qualify-Recommend-Close, resolves customers concerns; executes Good, Better, Best strategy
Professionalism - Acts with integrity, maintains professional appearance, shows courtesy, has a positive, enthusiastic approach to work and takes pride in their work
Working Relationships- Works effectively with others, resolves conflict, listens well, and shares knowledge with others
Personal Development Takes an active role in growing skills, abilities, and product knowledge, and seeks further understanding of all aspects of the business
Openness Treats all associates with respect, is considerate of others viewpoints, and accepts change We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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