IBM Level 3 Service Specialist in FREDERICTON, New Brunswick
IBM Security Intelligence is the global provider of high-value, cost-effective, security information and event management (SIEM) products. The flagship offering QRadar is currently the industry leader in SIEM. QRadar integrates previously disparate functions including log management, network behavior analytics and security event management into a total security intelligence solution. QRadar provides users with crucial visibility into what is occurring with their networks, data centers, and applications to better protect IT assets and meet regulatory requirements. The global cost of cyber-crime is expected to reach over 2 trillion dollars by 2019. At IBM Security, our mission is to protect our clients from various attacks including malware, identity theft, fraud, etc. IBM Security delivers an integrated system of analytics, real-time defenses and proven experts; we are currently looking for a Level 3 Service Specialist to come make a difference.
Why join IBM Security? 1. Work for one of the most advanced cyber security companies in the world and one of the world's most trusted brands 2. Work with a globally distributed and diverse international team, with a culture centered on success 3. Competitive compensation and benefit packages 4. A world of opportunity for career growth.
Work as part of an agile team; Collaboration with the Customer Support team to assist in troubleshooting field issues; Demonstrate solid conceptual and technical skills as you troubleshoot QRadar; Ability to adapt to new and existing technologies quickly; Collaboration with other development teams to ensure a quality product
The successful candidate can expect to work in an agile team which interfaces with other developers, quality assurance, documentation writers, customer support representatives, product managers, and architects.
This role will involve working with technology that is covered by embargo Export Regulations. If you are a Foreign National from any of the following embargoed countries (Cuba, Iran, North Korea, Sudan, Syria) on a work permit you are not eligible for employment in this position.
Required Technical and Professional Expertise
English Fluent (verbal and written)
Min 3- 5 yrs experience in developing object oriented software
Min 3-5 yrs experience with Unix based operating systems
Strong experience with computer networking protocols and principles
Knowledge of design patterns and data structures
Good experience with regular expressions
Experience with git and REST APIs
Problem solving skills and attention to detail
Preferred Tech and Prof Experience
Experience using Agile methodologies
Knowledge of security best practices and methodologies
Experience with scripting languages (perl, python, bash)
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.