Thermo Fisher Scientific Customer Service Representative II in Fremont, California

Job Description

When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

How will you make an impact?

The Customer Service Representative is responsible for processing product orders in a timely and accurate fashion for customers. The person in this role will respond to customer inquiries about product, as well as entering orders and organizing shipments for customers.

What will you do?

  • Respond to customer inquiries received via email and phone in a professional and courteous manner.

  • Process product orders for US domestic and international customers.

  • Ensure that sales orders are entered into the business system completely and accurately.

  • Ensure that all back up documentation, such as Purchase Orders and shipping documents are complete and kept on file according to company standards.

  • Confirm orders and shipping dates to the customer by email.

  • Plan and organize shipments with the customer and the logistics team.

  • Create and review international documents for shipment.

  • Follow up with shipping and customers as appropriate, to make sure products ordered are shipped and received according to specifications.

  • Perform other customer service related tasks and special projects as requested.

How will you get there?

  • High School Diploma or equivalent required; some college is preferred.

  • 3+ years’ experience in a customer service, order fulfillment or international environment is desired.

  • Proficiency using computer systems such as MS office and/or database systems.

  • Proven telephone, communication and people interaction skills with peers and customers.

  • Must be well organized, be able to meet due dates, and pay close attention to detail.

  • Must have a willingness and ability to adhere to a structured schedule and be willing to work overtime as required.

  • Must be a team player and work well in a team environment.

  • Must have regular, reliable, and predictable attendance.

This position is not approved for relocation benefits.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.