Thermo Fisher Scientific Technical Application Specialist I in Fremont, California
Provide technical service, customer training, and sales support from office.
Acts independently, answering and processing technical customer (end-users, OEM partners, distributors, field reps) calls via the hotline and also emails
Troubleshooting and resolving customers’ technical problems
Training customers on successful use of company products
Providing technical support to marketing and sales departments
Assisting sales reps in the sales process with demos, product evaluations, product applications, etc.
Documenting the above activities according to Quality guidelines
Bachelor’s degree in chemistry, biological science, medical technology, or equivalent
1-2 years related experience
Excellent planning, organization, analytical, and time management skills
Must be computer proficient
Experience Supporting a Quality Assurance Software Program used by Med Techs in hospitals/clinics preferred
Experience with immunoassays and clinical chemistry analyzers preferred
Non-Negotiable Hiring Criteria:
- Excellent communication and customer skills
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Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.