Oracle Program Manager - Certification - NetSuite in Frisco, Texas

Develops courseware to support new and existing products, often though not exclusively in conjunction with Product Division.

Coordinate and evaluate development contributions from other courseware development team members. Develop certification questions for use in the Oracle Certified Professional (OCP) exams. Solicit & incorporate feedback from reviews and training events. Deliver training at train-the-trainer and pilot events.

Job duties are varied and complex, needing independent judgment. May have project lead role. Bachelor*s Degree in Computer Science or Instructional Design. Four years adult education experience (as teacher or curriculum developer). Seven years technical or professional experience using Oracle products or related software. Strong SQL and PL/SQL knowledge and experience. Knowledge of XML, Java, and J2EE technologies. Experience with Oracle9i Database administration. Knowledge of Oracle9i Application server.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

NetSuite Certification Program Management will require a diverse set of skills. Responsibilities are threefold: Stakeholder Communication, Exam Management, and Operations.

The Certification Program Manager will manage NetSuite Certification Program communications to internal and external stakeholders, including exam takers, certificants, customers, partners, and internal management. This role will develop, manage, and maintain a set of certification exams supporting the validation of skills and knowledge of professionals and partners related to NetSuite products and services. The Certification Program Manager will provide leadership of SME content development efforts, and ongoing strategy for exam development and growth in the marketplace. Additionally, this role will have operational responsibility for the program from end to end.

Responsibilities include:

Stakeholder Communications:

  • Write or edit all certification marketing materials, from announcements to website descriptions

  • Support internal enablement teams in use of NetSuite Certification Exams and Prep Courses

  • Coordinate communication with marketing, regional managers, partner programs and other stakeholders

Exam Management:

  • Team with NetSuite Education Services Leadership to design and grow valuable programs

  • Manage exam development project schedules and communicate internally/externally.

  • Work closely with Curriculum Development staff to align Certification Program with Education Services Goals

  • Manage the exam maintenance efforts, collaborating across NetSuite departments and within Education Services

  • Author content and lead the exam development process, beta testing, psychometric validation, and successful exam launch.

Operations:

  • Supervise Certification Customer Service responses, including review of test-taker communication templates

  • Manage Certification Program governing legal documents (Policy, Testtaker Agreement) with Education Services Leadership input

  • Analyze and report on certification results, certificant population, and exam statistics

  • Track and manage certification program revenue and expenses

  • Ensure the high quality exam and prep course content (psychometric analysis, health checks)

Basic qualifications include:

  • Strong communication experience across wide variety of audiences, from end user to executive

  • 3 years program or project management experience

  • 3 years experience in certification/assessment/technical learning content development management

  • Strong understanding of learning taxonomies and instructional design principles

  • Experience facilitating and leading exam development workshops, remote development, and working with SMEs internationally

  • Bachelor s degree or equivalent experience supportive of corporate educational content management, business, or technical focus, or communication, sales experience

  • Experience analyzing statistical and business data

Preferred qualifications include:

  • Information Technology certification development experience

  • Experience managing relationships with certification industry vendors (delivery, psychometric)

  • Psychometric analysis experience related to certification program launch and maintenance

  • Exceptional written and verbal communication skills with technical content, and comfortable presenting in large groups including senior management

  • Experience with either programming/technical skills, or business process software is a plus.

Job: *Training

Organization: *Oracle

Title: Program Manager - Certification - NetSuite

Location: United States

Requisition ID: 18001E6B

Other Locations: Canada