Sunbelt Rentals Sales & Operations Internship in Grapevine, Texas
Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.
JOB DESCRIPTION SUMMARY
The Sales and Operations Internship role is a short-term role intended to expose participants to Sunbelt Rentals culture and business. It includes unique projects, “ride-along” training and exposure to all aspects of the outside sales and profit center management role. The goal of the internship is to prepare students for sales trainee and management trainee roles upon graduation.
In addition to preparatory training, interns will have day-to-day responsibilities that include the professional and efficient servicing of all telephone and walk-in customers in the rental and sale of all types of construction/industrial equipment and store items.
This position is considered part of the Company’s front line of contact with the customer, whose purpose is to understand customer equipment needs, negotiate and place orders and create rental contracts, and support sales development and customer satisfaction efforts with a courteous, helpful and professional attitude at all times.
Position may be responsible for additional tasks in the profit center, and may train and lead others.
Attend all training and meetings timely with the goal of maximizing the learning experience.
Participate and interact with professionally other interns within an assigned cohort to engage one another in a manner that enhances the groups learning experience.
Provide timely feedback on the internship experience to improve the mission and outcomes of the program.
Develop a baseline understanding of the rental industry, markets served, and Sunbelt Rentals unique place within that market.
Determines/understands customer equipment needs through questioning and qualifying; provides alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all equipment available
Negotiates price and volume of original orders by maximizing rate and volume
Places high volumes of equipment orders by obtaining customer information (checking customer account or obtaining credit application for new customer); finalizes details about when, where and what equipment is required; selects equipment/merchandise from inventory and places the rental/purchase order in the computer system; organizes transportation for orders (i.e. coordinates deliveries and collections while optimizing the use of transport); processes cash rentals (complete identity checks, obtain prepayment and deposit, if required)
Secures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available); provides adequate notice to Dispatch and Service Departments for upcoming equipment requirements; coordinates with other PCs when necessary to secure equipment
Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract files
Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals
Supports sales and marketing efforts by performing prospecting calls, forwarding sales leads and incoming inquiries to the sales group, and acting as a liaison for marketing in respect to product promotions and frequent renter programs
Records details of calls in phone log and maintains lost rent logs
Reviews daily management reports and provides regular feedback to Profit Center Manager regarding fleet and merchandise inventory, as well as pricing
May deliver and pick up equipment
Manages projects undertaken at the Profit Center which may include management of all labor and materials to maximize profitability and meet all customer and safety requirements
Participates in After Hours and Emergency Response efforts including local and regional responses as well as participation in national event response efforts
Follows Standard Operating Procedures
Ensures all activity and customer transactions are performed within Sunbelt safety policies
May be responsible for other tasks, including stocking and maintaining store showroom merchandise, ordering and receiving equipment, loading and unloading equipment, dispatching, timekeeping, and/or performing basic maintenance to equipment
Communicates clearly and concisely with customers, colleagues, shop, drivers, and other Sunbelt locations
Performs other duties as assigned by the manager
Education & Experience:
Current enrollment in accredited institution of hiring learning towards a degree or certification in related field
Valid Driver’s license required
Comprehensive knowledge of construction equipment and pricing policy
Strong telephone skills
Customer service aptitude
Effective written and oral communication skills
Solid computer skills
Able to read instructions, numbers legibly in English
Bilingual (Spanish) preferred in some locations
- Previous exposure to equipment rental, construction or similar equipment
Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.
The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.
Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground
Gear up for an exciting career!
Sunbelt Rentals is one of the largest equipment rental companies in North America. Backed by a national network, Sunbelt successfully services a variety of customers - from those in the commercial, residential, industrial, municipal, and specialized service industries, to weekend do-it-yourselfers. Sunbelt’s extensive fleet exceeds $4.0 billion and includes general construction equipment, industrial tools, pumps and power generation equipment, trench shoring, scaffolding, remediation & restoration equipment, and more.
Specialty Divisions and Market Segment Focus:
Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix, as well as trained experts.
Climate Control Services
Tools & Equipment
Oil & Gas Services
Pile Driving Services
Pump & Power Services
Remediation and Restoration
Sunbelt Safety & Training:
Central to our company’s policies and practices is our focus on the safety of our customers and employees. We offer comprehensive safety programs dedicated to scaffolding, aerial work platforms and forklifts. In addition, all Sunbelt employees undergo mandatory worker safety programs administered by location managers and those who operate company vehicles complete a safe driving program. Learn More
Why Work Here?
At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training which is amongst the best in the industry. Our advancement opportunities are why many of our staff remain with us throughout their careers. A career with Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow!
We are proud to offer the following benefits:
Paid Holidays and Paid Time Off
And many more
Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran