Oracle Cloud Adoption Consulting, Senior Manager - CX in Greece, Greece
Cloud Adoption Consulting, Senior Manager - CX
Cloud Adoption Services EMEA
Oracle Cloud Adoption Services help customers to understand the impact and realise the value of their investment in Oracle Cloud Solutions. Our team works across the lifecycle of the Oracle Cloud investment made by our customers; supporting analysis and assessment during the sales process to determine strategy and approach. During the implementation we provide business change and transformation management services. Through the duration of the Oracle Cloud subscription we provide services to measure and optimise our customers Cloud Adoption.
We are looking for candidates with the ability to bridge stakeholders discussion across functions – CX, Finance, Procurement, Supply Chain, Technology, Business Operations
Candidates should have a background in Front office business CX transformation and the use of Technology as a catalyst for change
Previous experience of Oracle CX products is beneficial but not product a pre-requisite, product knowledge can be learnt.
Experience in either of Retail or Telecom or Financial experience is essential.
Analysis and assessment of customers’ operating model and business drivers to identify approaches and priorities of Oracle Cloud solution delivery
Leading and managing the assessment of business impacts – people, process, technology - arising as a result of Oracle Cloud solution delivery
Development of Cloud Adoption Strategy; business transition, communications, training, user support approaches and plans
Support the development of Oracle Cloud governance across IT and business teams
Lead the mobilization of customer’s own Cloud Adoption capabilities and provide enablement support to business stakeholders; facilitation of workshops and training sessions
Provide assessments of Cloud Adoption and Value realisation; providing options and recommendations to further deliver value from the Oracle Cloud solutions
Support the development of assets and collateral for use across project deliveries and sales support activities.
Support the development of Cloud Adoption thought leadership and articles for marketing internally and externally.
Support the development of cross-business relationships and develop ways of working across the EMEA Customer Success Organisation.
Build networks across Oracle to broaden the take-up of CAS services, helping to achieve a goal of CAS Integral to every consulting services deal.
Support the growth and business development of the CAS team across EMEA; contributing to proposals, development of solutions and customer presentations.
Detailed Description and Job Requirements
Responsible for championing successful delivery of cloud solutions portfolio through effective project leadership and thought leadership to help Oracle's global clients navigate their journey to the cloud. Manage the development and implementation of the cloud solution and partner with clients to establish an operating model for success in the maintenance of the cloud solution as well as embedding a model for continued innovation in the Cloud.
Leads mid-size to large projects. Develops a business plan in assessing the client's readiness to adopt their cloud solution. Defines approaches and priorities of Oracle Cloud solution delivery. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.. Conducts complex needs assessment and requirements gathering directly with clients on business impacts - people, process, technology arising as a result of Oracle Cloud solution implementation. Develop and refine assets and collateral and deliver through training and facilitating workshops for business stakeholders on own Cloud Adoption capabilities and evangelism marketing. Provide guidance and coaching to business stakeholders on capabilities. Monitors project delivery execution and ensure all obligations are met. Drives strategic cross business relationships internally and externally. Responsible for direct communication to relevant senior stakeholders. Leads complex communications and negotiations with internal and external clients. Participates in business development activities. Ensures the development of Oracle Cloud governance across IT and business teams.
Leading contributor individually and as a team member, providing direction and mentoring to others. Works under consultative direction toward predetermined long range goals. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Demonstrated ability to present convincing ideas, facilitate group sessions, influence decisions and interact with all levels of client personnel. Ability to communicate effectively, build rapport with team members and clients. Negotiation skills are essential. 8-10 years relevant experience, including 4-6 years of consulting (Big 4 preferred) or equivalent business unit experience. Experience in IT project delivery, SaaS experience preferred. Knowledge of system implementation lifecycle, ideally with a focus on business change, process adoption, UAT, training and post go live support ideal. BA/BS degree in relevant specialty (IT, Finance, HR, Procurement, Supply Chain, Business) preferred. Ability to travel as needed.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
Job Type: Regular Employee Hire