Travelers Outside Auto Appraiser Trainee in Greenwood Village, Colorado
Outside Auto Appraiser Trainee
Primary Job Duties & Responsibilities:
Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. The on the job training includes practice and execution of the following core assignments: Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going effective communication, and follow-through and meeting commitments to achieve optimal outcome on every file. Effectively manages work assignments and promptly travel to location of vehicle. Arranges to view vehicle if not readily accessible. Scopes claims utilizing technical expertise and information gathered to accurately determine physical claim value of claims using company recognized resources, estimating and evaluation software. Establishes the physical damage claim value of assigned losses. Prepares and documents accurate vehicle damage appraisals, actual cash and replacement values according to applicable regulatory and corporate guidelines. Negotiates the claim with the customer and/or repair facilities leveraging appropriate resources and achieve agreement on value including required payments. For applicable Total Loss claims, determines settlement amounts, including applicable coverages and deductibles. Negotiates and conveys claim settlements within authority and initiate payment to the customer, including total loss, rental reimbursement, etc. Review and analyze coverage and applying policy conditions, provisions, exclusions and endorsements, and how jurisdictional issues impact the claim. Physically inspect damage vehicle or review submitted appraisal to estimate damage utilizing technical expertise and information gathered to accurately deter Effectively manages work assignments and promptly travel to location of vehicle / equipment. Arranges to view vehicle / equipment if not readily accessible. Prepares and documents accurate vehicle / equipment damage appraisals, Actual Cash and Replacement values according to applicable regulatory and corporate guidelines. Partners with the Auto Claim Professional throughout the life of the claim. Partners from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources (e.g. Subrogation, SIU, etc.). Provides all lines of business and departments, i.e. property, Boat and Yacht, Inland Marine, Public Sector, etc. with inspection assistance as needed, including Catastrophe response. Effectively manages work assignments and tracks savings and referrals. For claim types that meet the specific criteria as defined by Auto Product guidelines for complete claim handling (i.e. first notice of loss through the resolution/settlement and payment process) the following duties are concurrent with those listed above: Reviews and analyzes coverage and apply policy conditions, provisions, exclusions, and endorsements pertinent to a variety of 1st party auto damage claims. Conducts damage management including properly managing the repair process. Establishes timely and maintains appropriate claim and expense reserves. Develops, documents and continually updates a plan of action, including maintaining an effective diary to manage file inventory and bring the claim to resolution in a timely manner. Communicates claim damage assessment following negotiation of value with repair facilities. Obtains authorization to initiate payment to the customer/repair facility. Must secure and maintain company credit card required. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards. Perform other duties as assigned.
Job Opening ID:
Exposure to Excess Noise - Frequently Exposure to Dirt, Dust, Fumes, Smoke, Gases, or Other Irritating Substances - Frequently Exposure to Variable Weather Conditions - Frequently Operate or work around moving machinery - Frequently Weekend work hours - Occasionally Overnight work hours - Occasionally Holiday work hours (Federal and religious) - Occasionally Travel - Occasionally
Equal Employment Opportunity Statement:
Travelers is an equal opportunity employer.
Job Specific & Technical Skills & Competencies:
Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic Verbal and written communication skills -Intermediate Attention to detail ensuring accuracy - Basic Ability to work in a high volume, fast paced environment managing multiple priorities - Basic Analytical Thinking - Basic Judgment/ Decision Making - Basic
This is an entry level position that requires satisfactory completion of required training to advance to Auto Appraiser position. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This job does not manage others This job works under Close Supervision: Work is reviewed at several steps along the way. (Generally pertains to trainee positions.)
Entry Level, Experienced/Professional
Education, Work Experience & Knowledge:
Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience preferred.
Operates standard office equipment - Continuously Sitting (can stand at will) - Occasionally Standing - Frequently Climbing unprotected heights (ladder, rooftop, stairs, loading dock) - Occasionally Use of Keyboards, Sporadic 10-Key - Frequently Working in a confined or restricted area - Frequently Driving - Continuously Lifting items up to (enter weight) 36 - 50 lbs - Occasionally
High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required. Valid driver's license - required.
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Greenwood Village - Colorado - United States
Denver - Colorado - United States
We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.