IBM Accounts Receivable Collections Specialist-SSA in GUADALAJARA, Mexico

Job Description

This role includes the execution of the collection program thru the new ways of work (Agile). People who play this role are accountable to maintain a positive cash position for the Market they support and develop excellent customer relationships. A self-directed profile is required to solve the problems related to open accounts receivable, managing precisely the requirements process / transaction, applying techniques of effective research and fostering customer satisfaction and sales productivity.

Execute the Agile and Accelerate practices defined for accounts receivable, according to the company controls and business objectives.

Required Technical and Professional Expertise

Required Technical and Professional Experience

Bilingual (Spanish & English), third language desirable

Proven expertise of AR/STS tools

Excel medium level

Required Non-Technical and Professional Experience

Minimum 8 months in AR

Agile Explorer badge

Not in Improvement Plan




Time Management

Problem Solving

Good writing and communication

Business writing

Critical Thinking


Ability to work with multiple team members

Self-directed / Driven to achieve

Ability to work under pressure/stress

Availability to work on site, with possible extended shifts or on weekends/end of months.

Preferred Tech and Prof Experience


EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.