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IBM Application Maintanance & Support in GUADALAJARA, Mexico


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Participation in remote technical support of IBM MVS Applications mainly as well as other platforms as Wesphere and middleware as MQ Series, DB2, protocol transmissions and may include the following: Provide remote troubleshooting and analysis assistance for problem resolution as 2 nd level support for MVS applications. Provide answers for general usage and operational questions. Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause. Identify known defects and fixes to resolve problems. Identify suspected defects and engage development teams to assist in resolution. Provide assistance with questions regarding application documentation. Demonstrate proficiency in the software platform supported by maintaining financial applications. Provide technical support and service delivery demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills (English & Spanish).

Collaboration, flexibility and teamwork to give solution and value to the operation being supported. Will work cross operation squads as well as developers to propose and implement best solution in case of a problem.

Required Technical and Professional Expertise

3-5 years of experience in MVS (RACF, PL1) environment supporting batch processing applications. English is a must. Flexible, to work during weekends or out of normal business hours.

Preferred Technical and Professional Expertise

MVS environment, Cloud, Middleware (MQ Series, DB2, Financial business process would be a plus.

About Business Unit

The Chief Information Officer (CIO) organization owns IBM’s internal IT strategy and provides the tools, computers, devices, and infrastructure that IBMers use to do their jobs every day. We also own the more than 4,000 applications that keep IBM running, from supply chain and logistics to sales and marketing and finance systems.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.