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IBM SW Service Planning in GUADALAJARA, Mexico


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Service Planning is the discipline that strategizes and plans technical support for offerings, products, and solutions available from IBM and its partners. A Service Planning Professional plans for product/offering enabling services, that may be for a single offering/product, a group of hardware/software offerings/products bundled as a solution, or a collection of IBM and third-party hardware/software products and/or services that may be offered as a total customer solution.

The Service Planner supports IBM SW/HW products or offerings by way of technical input for the creation or modification of product or offering components. The Service Planner manages/creates the customer support plan for post-sale technical support. They manage the product and offering serviceability requirements that will result in a satisfied, loyal customer and more efficient service delivery. They are responsible for customer service and support that focuses on hardware warranty and maintenance or software defect and usage support.

Driving product/offering serviceability requirements play a key role in generating "best of competition" customer satisfaction and loyalty. Serviceability and code problems are identified and communicated back to the offering/product Development Team's along with recommendations for chang

Required Technical and Professional Expertise

Field experience with Storage, Power Systems, and z Systems Hardware

Installation planning for Hardware

Preferred Technical and Professional Expertise


About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.