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IBM Test Specialist: Client Support in GUADALAJARA, Mexico

Introduction

As a Test Specialist at IBM, your analytical and technical skills will directly impact the quality of the software we create. Come work in an agile environment where you will help each iteration reach the next level. Whether the testing is manual, automated, or cognitive, you hold a key role in releasing the best deliverables to IBM’ers and our clients.

Your Role and Responsibilities

Provides support to worldwide clients that have acquired an IBM product as well as IBM employees around the world.

Work with 4 work queues where support tickets from different applications are received through the RT tool.

Support through tickets opened by customers or IBM employees who requires assistance. The agent analyzes the issue to identify the root cause and provides a solution to the users.

Required Technical and Professional Expertise

Manual Testing - entry

SQL - entry

Communication skills - advanced

English - Fluent

Preferred Technical and Professional Expertise

Agile knowledge

QMF

Client Support - entry

About Business Unit

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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