Oracle Network/Telecom Systems Analyst 1-IT in Guadalajara/Zapopan, Mexico
Network/Telecom Systems Analyst 1-IT
As part of the Enterprise Network Services team within Oracle’s Global Information Technology organization, you will be responsible for the delivery of IT services to Oracle’s businesses worldwide, these services include the management and support of the internal global network infrastructure.
Responsibilities include the proactive and reactive support of the Oracle internal network. Majority of support focuses on Cisco routing & switching, Wireless Infrastructure, WAN Management and MPLS/BGP Enabled networks; strong background in these areas is required. Other areas of support include but are not limited to Riverbed WAN Accelerators, Cisco Prime WLAN Controllers and APs, Juniper Border and Transit routers, point to point WAN circuits, Routing protocols like OSPF and BGP, Switching technologies, Nexus Switches and New Generation Cisco ASR Routers. Knowledge in these areas are recommended. Good understanding of Switching & Routing protocols (Vlan, STP, OSPF, BGP, MPLS). Experience with network monitoring tools such as: SNMP, MRTG & HPOV, etc. Knowledge in Perl & Python scripting languages for the use of Network Automation is a plus.
Basic security troubleshooting a plus (firewall, load balancers, proxy)
Record creation and maintenance of equipment failure and liaise with engineers and suppliers as necessary. Escalate client problems according to established procedures. Manage the network using network management tools, analyze network performance and discuss network enhancements with senior networking specialists. Analyze network performance to ensure adequate bandwidth for business needs. Recommend enhancements to the network infrastructure and enhance proactive network management tool set. Troubleshoot network problems on the global network through to resolution, occasionally with guidance from more experienced staff, depending on complexity. Respond to monitor alarms to identify the root cause of an outage and coordinate the corrective action in line with existing procedures and practices. Provide on-call support services as needed.
Soft Skill Requirements:
Strong analytical and problem solving skills
Mature and self-motivated professional with the ability to work in a fast-paced and constantly changing environment
Available for off hours and weekend support as necessary
A focus on customer service / satisfaction with strong interpersonal skills and responsiveness
Ability to build strong working relationships and work within a global, remote workforce
Ability to work in a pressured production environment while not compromising on the quality of the service provided
Ability to drive process improvement to continually improve service and reduce costs
Work from office location (not a remote position)
Detailed Description and Job Requirements
As part of the Network Services team within Oracle's Global Information Technology organization, you will be responsible for the delivery of IT services to Oracle's businesses worldwide, these services include the management and delivery of network infrastructure.
Maintain records of equipment failure following defined procedures. Assist and with guidance from others escalate client problems according to established procedures. Using network management tools under the direction of more experience staff, analyze network performance. Analyze network performance to ensure adequate bandwidth for business needs. Troubleshoot network problems on the campus network, remote locations and country wide area network though to resolution, either supporting others or by following standard procedures and practices. Respond to monitor alarms to identify the root cause of an outage and coordinate the corrective action in line with existing procedures and practices.
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Graduate or equivalent with 0 - 2 year experience.
Job: Information Technology
Job Type: Regular Employee Hire