Oracle TAM Snr Manager in Guadalajara/Zapopan, Mexico
TAM Snr Manager
ASE Manager/ DC
Detailed Description and Job Requirements
This position will be responsible for managing a delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.
This position is part of the Support Advanced Customer Services organization. The focus is to provide leadership and management within a specified geography. There is responsibility for regional revenue and utilization, and for delivery of other identified departmental results through successful direction TAM delivery resources within the business unit. He/she will ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are delivered, executing quality/productivity improvement efforts, understanding strategies of the Oracle Support Services organization, and positioning the organization within support and Oracle.
Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning is effectively executed to meet business needs. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.
Job Type: Regular Employee Hire
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