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Oracle TAM Snr Manager in Guadalajara/Zapopan, Mexico

TAM Snr Manager

Preferred Qualifications

ACS Delivery Senior Manager

Business Area: Customer Support

Services – Advanced Customer Support Global Delivery

Country: Mexico

Job based in: Guadalajara


Advanced Customer Services (ACS)

Delivery is a global business unit, within the Customer Services LOB. There are

2 communities in ACS Delivery:

  • TAM(Advanced Service Management),

including SDM, TAM, and Project Managers

  • ASE (Advanced Service

Engineering), with competencies in Cloud (SaaS, PaaS, IaaS), Applications,

Database and Middleware Technology and

Server and Storage Technologies

The purpose of the role is leading the

ACS Cloud, Applications Service Technical Engineering community reporting to

the Global ACS Delivery Leader.

The role is accountable for

building and providing, Application/Middleware/Database and Cloud technical

skills demanded by ACS customers within the designated region. Develops and

leads a team of Advanced Service Engineers (ASE) in order to guarantee high

quality ACS technical delivery, as

required by the service in a timely manner and in the most cost effective way.

The role interacts with ACS sales

teams, global ACS teams and functions (ie Product Management, Service

Engineering) representing Global ACS

Delivery when necessary and other Oracle LOBs.

Detailed Description and Job Requirements

This position will be responsible for managing a delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.

This position is part of the Support Advanced Customer Services organization. The focus is to provide leadership and management within a specified geography. There is responsibility for regional revenue and utilization, and for delivery of other identified departmental results through successful direction TAM delivery resources within the business unit. He/she will ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are delivered, executing quality/productivity improvement efforts, understanding strategies of the Oracle Support Services organization, and positioning the organization within support and Oracle.

Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning is effectively executed to meet business needs. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.

Job: Support

Location: MX-MX,Mexico-Guadalajara/Zapopan

Job Type: Regular Employee Hire

Organization: Oracle