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Marsh & McLennan IJP - Module Lead in Gurgaon, India

For the position of: Module Lead (C) No. of Positions: 01 Department: RPA Location: Gurgaon Mercer is pleased to announce an opening for the position of Module Lead. Applications are invited from eligible internal applicants. Duties and Responsibilities: Monitor Production Bot’s health monitoring, resolve performance issues Operational Reporting (BOT utilization, Process run stats, Process TAT) Troubleshoot technical issues and fix that does not need any code change Troubleshoot VDI related issues to ensure smooth functioning of the bots Work as L1 and L2 support for tracking and resolution of all production incidents and Change Requests Follow established best practices for production support. Communicate status of bots and highlight common observations with stakeholders Contribute to continuous improvement for better resilience and auto healing of the bots Follow established best practices for production support Co-ordinate with Service Desk, IT application owners for troubleshooting and escalate wherever necessary Raise appropriate flags at relevant intervals with senior technical members of the team Stay up to date with industry standard best practices/techniques and other prevalent tools related to RPA Availability for meetings, on-call support, off-hours support work (including weekends) as required Be able to work a flexible schedule to work-timings overlap with US/UK teams. Knowledge and Skills: Good Experience with Blue Prism Control room best practices Hands on experience on RPA development using Blue Prism Experience of working with a variety of applications – Web, windows, mainframe, Java, etc., Excellent debugging and troubleshooting skills Fast learner, quality conscious and committed to deadlines Excellent analytical and effective communication skills Good Communication skills Education: B.E. / B.Tech / MCA Eligibility: Minimum 5 years of experience with relevant two years in RPA. Minimum 12 months experience as Senior Software Engineer / Module Lead. Should have at least “Meets Expectations” or equivalent rating in last appraisal. Should not be under any Performance Improvement Plan, or had any official Disciplinary action within the last 3 months. Should not have applied for any other IJP within Mercer within the last 3 months. Disclaimer: Please note that the relocation assistance shall not be provided for the said position Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone Mention your employee id and official email address in the resume R044866-en R044866

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