Marsh & McLennan IJP - Process Champion - US DB in Gurgaon, India

For the position of: Process Champion (C2)

No. of Positions: 4

Department: US DB

Location: Gurgaon

Mercer is pleased to announce openings for the positions of Process Champion. Applications are invited from eligible internal applicants.

Please view the information below for these open positions.

Duties and Responsibilities:

Daily work management and Internal Quality check Written and Verbal communication with onshore business partners Process reporting and training. Timely SOP updation Ensuring compliance of all internal and client policies. Driving Process improvement. Providing timely updates to AM and onshore counterparts. Providing timely feedback to the processing teams for frequent errors Mentoring and Coaching new hires

Note: Applicants should be flexible working in shifts.

Knowledge and Skills:

Good knowledge of DB Domain (preferred). Good analytical and communication skills. Good command on MS Office applications (MS-Excel, MS-Word). Problem solving skills and attention to detail. Ability to multi task, self starter. Should be able to work on reporting and generating dashboards QualificationsEducation:

Graduate (any stream)


Minimum 3 years experience overall. Minimum 12 months experience as Process Developer/ Process Champion. Should have at least “Meets Expectation” or equivalent rating in last appraisal. Should not be under any Performance Counseling Plan, or had any official Disciplinary action within the last 3 months. Should not have applied for any other IJP within Mercer within the last 3 months.


Please note that the relocation assistance shall not be provided for the said position Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone Mention your employee id and official email address in the resume R_015489-en