Jobs for Veterans, Veteran Job Board | GiJobs.com

Post Jobs

Job Information

Accenture Service Desk Management in Gurugram, India

About Accenture: Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

  • Role :SW/Application Tech Support Practitioner

  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

  • Must Have Skills :Service Desk Management

  • Good To Have Skills :Service Management Governance

  • Job Requirements :

  • Key Responsibilities : 1 Good people management skills and feedback giving skills 2 Good client relations skills 3 Excellent communication skills, with neutral accent 4 Excellent written communication skills with email etiquettes 5 Good problem solving and analytical skills with good knowledge on MSExcel reporting and MSPPT - power point presentations 6 Good interpersonal skills 7 Self motivated

  • Technical Experience : Minimum Skill Requirement Must Have: 1 Experience in handling team strength more than 15 2 Good problem solving and analytical skills with good knowledge on MSExcel reporting and MSPPT - power point presentations 3 Reporting tools like GBICCVMS and GBIAdhoc 4 Incident management and usage of ITSM 5 Experience in performing QA feedback 6 Flexible in working 24/7 environment 7 Participate in hiring events ensuring good caliber resources with right attitude are recruited for the organization

  • Professional Attributes : 1 Managing outage call spike/enterprise application down effectively 2 CSAT Strong drive for customer satisfaction 3 To be able to think out of box and drive cost reduction

  • Educational Qualification : Graduate

About Accenture: Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

  • Role :SW/Application Tech Support Practitioner

  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

  • Must Have Skills :Service Desk Management

  • Good To Have Skills :Service Management Governance

  • Job Requirements :

  • Key Responsibilities : 1 Good people management skills and feedback giving skills 2 Good client relations skills 3 Excellent communication skills, with neutral accent 4 Excellent written communication skills with email etiquettes 5 Good problem solving and analytical skills with good knowledge on MSExcel reporting and MSPPT - power point presentations 6 Good interpersonal skills 7 Self motivated

  • Technical Experience : Minimum Skill Requirement Must Have: 1 Experience in handling team strength more than 15 2 Good problem solving and analytical skills with good knowledge on MSExcel reporting and MSPPT - power point presentations 3 Reporting tools like GBICCVMS and GBIAdhoc 4 Incident management and usage of ITSM 5 Experience in performing QA feedback 6 Flexible in working 24/7 environment 7 Participate in hiring events ensuring good caliber resources with right attitude are recruited for the organization

  • Professional Attributes : 1 Managing outage call spike/enterprise application down effectively 2 CSAT Strong drive for customer satisfaction 3 To be able to think out of box and drive cost reduction

  • Educational Qualification : Graduate

15 years of full time education

DirectEmployers