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Accenture Service Desk Management in Gurugram, India

About Accenture: Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

  • Role :SW/Application Tech Support Practitioner

  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

  • Must Have Skills :Service Desk Management

  • Good To Have Skills :Service Management Governance

  • Job Requirements :

  • Key Responsibilities : VA Trainer Pre-Process - Role Description

Role Description: Communication VA Customer Service Trainer for Service Desk L2 Projects This is a 24/7 job Work timings are based on shifts of the project to which training is being delivered

  • Technical Experience : Skill/ Experience Required: 1- 4 years of training experience and good subject matter knowledge on: 1 English Grammar 2 Phonetics 3 Customer Service 4 US UK Culture

  • Professional Attributes : Responsibilities: 1 Floor Support Training This covers the major scope 80 of training responsibilities A training methodology, where the trainer stays on the floor with the team and provides individual coaching/ feedback to the target audience 2 Classroom Training The scope of delivering classroo

15 years of full time education