Shell Operate Landscape Manager - Active Directory in Hague, Netherlands


Job Title:

Operate Landscape Manager - Active Directory

No. of Positions:


Job Description:

The Operate Landscape Manager is end to end accountable for the operations of the landscapes and the delivery of the day-to-day application services as per the agreed Service Levels and/or Operate Level Agreements. They are the service integrator (end-to-end) to ensure applications landscapes remain compliant. The OLM drives Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliers. They ensure regulatory and compliance controls are embedded in landscape operations and assist with evidence collection. The OLM assists with supportability and transition activities of enhancements and project solutions. This includes analyzing and understanding business functional and non-functional requirements for supportability impact, as well as assessing implications of landscape changes and reviewing for enhancement and continuous improvement opportunities. They also build knowledge of relevant information risks and regulatory requirements.

  • Drive Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliers.

  • Escalation point for operation-related issues.

  • Ensure that end-to-end performance is monitored and maintained to high level of quality, standards, supportability and operability as defined within negotiated and agreed Service Level Agreements (SLAs) and to propose and implement necessary Service Improvements.

  • Responsible to ensure the Application portfolio is compliant with the relevant IT controls and information security standards & baselines.

  • Ensure sign off readiness for bringing project developments successfully into operational support.

  • Manage the demand, including financial impact, for Operate landscape, and as such for all the components in the landscape.

  • Responsible to manage supplier contracts and ensure timely contract renewals (software licenses, support and maintenance services).

  • Ensure new application services are written into Service Level Agreements and Service Catalogues in a consistent way.

  • Be responsible for the execution/deployment of releases and approval of changes.

  • Support the Lead OLM to effectively represent the Operate organization to the Business Stakeholders, Business CIO’s and other stakeholders.

  • Promote Continuous Improvement culture within own scope of accountability (within Shell team and 3 rd party suppliers).

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Company Description:

Shell Nederland BV is a platform for international collaboration, with Shell offering direct employment to around ten thousand people in the Netherlands alone, including roughly 2,800 non-Dutch employees from around 80 countries. Diversity is key at Shell Nederland, and our employees reflect the innovation that stems from a diverse workforce. By joining Shell Nederland, you will benefit from an unrivalled industry-leading development programme that will see you tap into a pool of expert knowledge that will help propel your career. Shell Nederland is the holding company of most Shell companies operating in the Netherlands. Shell Nederland also has an advisory and coordinating role in numerous areas.


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Work Location:

The Hague


  • Educated to a degree level, preferably in Information Technology.

  • 9 to 12yrs years of experience in an IT application support environment supporting critical business applications.

  • Strong Experience in infrastructure landscapes including underlying infrastructure concepts.

  • Strong Experience in IT service support, operation & design processes (ITIL).

  • Strong interpersonal and communication skills.

  • Strong supplier/vendor management skills.

  • Experience in workload analysis and resource planning.

  • Strong knowledge on LDAP (using Global Catalog), PKI Active Directory, MS Active Directory (AD).

  • Working experience in Azure AD (AAD), AD Federation Services & Directory Synchronization

  • Knowledge on AAD Graph API, PowerShell, VBScript scripting and automation.

  • Strong experience in O365 using AAD.

  • Experience in Design/Deployment/Operations/Support of Active Directory.

  • Experience in Encryption, Identity and Authentication Management.

  • Experience in Network / Firewall Management.

  • Experience with global/multiple delivery centre project and program delivery

  • Strong knowledge on synchronizing to/from AD (e.g. FIM/MIM)

  • Strong exposure to Windows Security Model (i.e. ACLs)

  • Experience partnering with connected/integrated supplier/support/technical teams regarding AD content/data

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