Marsh & McLennan Client Executive in Halifax, Nova Scotia

Responsible for maintaining and expanding a mid-sized book of business containing larger or nuanced accounts across various industries or specialties and may contribute to the sales work for complex, high-priority accounts owned by senior colleagues. Develops the sales strategy for managed accounts leveraging an in-depth understanding of client needs, market trends and internal product or service offerings. Manages research efforts and analyses on relevant markets and industries to identify potential relationship needs, target new buyer hubs and ultimately target areas to expand the book of business for the team and/or personal book of business. Completes analyses consolidating project and/or market data with understood account needs and expectations to fulfill competitive and well-thought proposal work for personal or superior colleagues' existing or potential accounts and cross-functional opportunities to institutionalize accounts. Responsible for developing project plans, leveraging knowledge of team and personal technical and professional capabilities, strategizing feasible timelines and work expectations to deliver products and solutions as efficiently and successfully to accounts. Conducts robust analyses to create feasible and effective custom product solutions for new or existing personal accounts or complex team accounts ensuring overall pricing and policy comliance. Addresses escalated issues in a timely and effective manner and works to ensure relationships are in positive standing and delivering on promised timelines and outcomes. Actively engages and nourishes relationships and professional networks within client organizations. Attends and participates in industry events and conferences to build up a strong professional network, maintain proximity to the relevant market and represent the Company. Essential Functions Client Drives Marsh institutional relationships with clients through collaboration across practices, geographies, and MMC companies. Builds and maintains effective and sustainable relationships with clients on an enterprise-wide basis. Identifies key decision makers, clients or prospects risks needs and determines the services, products, and combinations that will best serve and address the client/prospect’s issues and objectives. Understands the client’s business objectives and leads the development of custom solutions to address the client/prospect needs. Effectively presents the solutions to the client/prospect and negotiates compensation, ensuring that the full scope of services is priced appropriately. Leads communication between the client and the service team members locally, nationally and/or globally. Oversees quality of deliverables and enforcing critical deadlines. Documents the scope of service and compensation in a Client Service Agreement. Reports At-Risk and Lost accounts and executes Zone client retention strategies. Acts as a visible leader in an industry and actively participates in industry associations, organizations, boards and charities, as appropriate. Develops a strategic business plan for portfolio of clients and prospects to meet specific retention and sales goals. Responsible for monitoring and managing overall client satisfaction. Financial Retains and expands existing client relationships and acquires new ones to meet specific retention, profitability and growth goals. Creates a budget for each client in conjunction with Client Advisors and Consulting colleagues. Manages the financial performance of his/her book of business. Colleague Capability Leads client service team; coaches and develops team members. Leads the service team by setting goals, monitoring progress, assuring service meets or exceeds client expectations, and protecting the firm from Errors & Omissions (E&O). Drives toward building identified Client Development competencies for self. Develops and maintains a fluency in MMC/Marsh’s service offerings. Process Responsible for the execution of effective service management protocols including: Internal Account Planning Strategic Client Reviews Renewal Strategy Meetings Client Service Agreements Account project management Client Survey and Feedback Protocol Appropriate Pricing of Accounts Focuses on meeting the standards of the organization, including Marsh’s Professional Standards, Compliance policies and programs and any internal quality measures. Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world. To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration. Since 1871, clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who are enterprises of all sizes in every industry, and include individuals, multinational organizations, and government entities worldwide. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Visit www.marsh.com for more information and follow us on LinkedIn and Twitter @MarshGlobal Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC). Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity . R037741-en R037741