Shell Quality Assurance Manager in Hamburg, Germany

Auto req ID 79551BR

Job Title Quality Assurance Manager

Country of Work Location Germany

City, State (if applicable) Hamburg

Work Location Hamburg - Grasbrook Nord

Company Description At Shell Germany, our drive is to employ world-class individuals. We employ 4,200 people whose careers have benefitted from our industry-leading career development programme and unrivalled inhouse access to local and global experts. We are active in many areas such as Gas, Gas Marketing, Manufacturing & Distribution of oil products, Petrochemicals as well as Research & Development. Shell in Germany is one of the biggest retailers of energy products and one of the largest refinery operators. Our extensive R&D facilities in Hamburg allow us to offer a broad range of expertise on Retail Fuels, Lubes, and Marine, Power and Engine Vehicle Technology. Shell began operations in Germany in 1902.

Job Description

We are looking to recruit a highly motivated Quality Assurance Manager to join our Grasbrook Lubricants Centre in Hamburg, Germany.

The Quality Assurance Manager´s accountabilities comprise:

  • Responsibility for the Grasbrook Lubricants Centre (GLC) Quality Management System, certification, auditing, complaints and ISO 9001 /IATF16949, 14001 & VDA 6.1 certification

  • Ensure compliance of the GLC Quality Management System to external standards

  • Plan, prepare and coordinate external quality certifications including staff training and engagement

  • First contact person in GLC for external certification companies like DQS and external auditors including negotiation of audit dimensions, audit plans and costs

  • Plan, coordinate and conduct internal quality audits incl. FMEA, 8D-reporting, training of internal auditors in Hamburg and Krakow

  • Plan and manage customers audits at GLC, interfacing with the Shell Lubricants business, automotive OEMS and Shell customers

  • Quality-Reporting, coaching of staff on quality topics, issues and audit preparation within GLC teams

  • Maintenance of quality documentation and driving continuous improvement of the Quality Management System in terms of processes

  • Ensure that processes in the GLC Quality Management System are established, implemented and maintained

  • Develop and implement Quality management objectives and strategy in line with overall lubricants strategy

  • Report to top management on the performance of the management system and any need for improvement

  • Ensure the promotion of awareness of customer requirements throughout the organization

  • Handling of „end to end“ customer complaints including packaging and labeling issues

  • Identification of cost of poor quality


  • Strong Quality Management and Quality Standards knowledge (ISO and Automotive)

  • QMB/ ISO9001/VDA 6.3 auditor certification preferred

  • 3 years experience in industry with a minimum of 1 year in quality or process management

  • Strong skills in preparing, planning, conducting quality audits and following up actions

  • Strong communication skills to explain Quality requirements to different management levels

  • Demonstrated customer awareness

  • Experience in working in a virtual team with different cultural background

  • Demonstrated skills in conflict management

  • Strong analytical and problem-solving skills for handling complaintsTeam player, works effectively with all levels in organization

  • Fluent English and German language skills (written and spoken) are required

  • Pro-active and self-motivated, committed to achieving deadlines and results

No. of Positions 1


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Removal Date 10-Jun-2018