Shell Quality Assurance Manager in Hamburg, Germany
Auto req ID 79551BR
Job Title Quality Assurance Manager
Country of Work Location Germany
City, State (if applicable) Hamburg
Work Location Hamburg - Grasbrook Nord
Company Description At Shell Germany, our drive is to employ world-class individuals. We employ 4,200 people whose careers have benefitted from our industry-leading career development programme and unrivalled inhouse access to local and global experts. We are active in many areas such as Gas, Gas Marketing, Manufacturing & Distribution of oil products, Petrochemicals as well as Research & Development. Shell in Germany is one of the biggest retailers of energy products and one of the largest refinery operators. Our extensive R&D facilities in Hamburg allow us to offer a broad range of expertise on Retail Fuels, Lubes, and Marine, Power and Engine Vehicle Technology. Shell began operations in Germany in 1902.
We are looking to recruit a highly motivated Quality Assurance Manager to join our Grasbrook Lubricants Centre in Hamburg, Germany.
The Quality Assurance Manager´s accountabilities comprise:
Responsibility for the Grasbrook Lubricants Centre (GLC) Quality Management System, certification, auditing, complaints and ISO 9001 /IATF16949, 14001 & VDA 6.1 certification
Ensure compliance of the GLC Quality Management System to external standards
Plan, prepare and coordinate external quality certifications including staff training and engagement
First contact person in GLC for external certification companies like DQS and external auditors including negotiation of audit dimensions, audit plans and costs
Plan, coordinate and conduct internal quality audits incl. FMEA, 8D-reporting, training of internal auditors in Hamburg and Krakow
Plan and manage customers audits at GLC, interfacing with the Shell Lubricants business, automotive OEMS and Shell customers
Quality-Reporting, coaching of staff on quality topics, issues and audit preparation within GLC teams
Maintenance of quality documentation and driving continuous improvement of the Quality Management System in terms of processes
Ensure that processes in the GLC Quality Management System are established, implemented and maintained
Develop and implement Quality management objectives and strategy in line with overall lubricants strategy
Report to top management on the performance of the management system and any need for improvement
Ensure the promotion of awareness of customer requirements throughout the organization
Handling of „end to end“ customer complaints including packaging and labeling issues
Identification of cost of poor quality
Strong Quality Management and Quality Standards knowledge (ISO and Automotive)
QMB/ ISO9001/VDA 6.3 auditor certification preferred
3 years experience in industry with a minimum of 1 year in quality or process management
Strong skills in preparing, planning, conducting quality audits and following up actions
Strong communication skills to explain Quality requirements to different management levels
Demonstrated customer awareness
Experience in working in a virtual team with different cultural background
Demonstrated skills in conflict management
Strong analytical and problem-solving skills for handling complaintsTeam player, works effectively with all levels in organization
Fluent English and German language skills (written and spoken) are required
Pro-active and self-motivated, committed to achieving deadlines and results
No. of Positions 1
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Shell is an Equal Opportunity Employer.
Removal Date 10-Jun-2018