HomeServe HVAC / Installation Helper in Hammonton, New Jersey
HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home. Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home. Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain. Come see why you should!
Assist with installation and making operational HVAC equipment and other appliances as required. Performs tasks in support of Appliance Service Technicians and Installer. May also support the parts area on an as needed basis.
Maintain good housekeeping, including maintenance of tools and equipment, and maintaining stock.
Establish and maintain a positive customer service environment.
Assists in performing various functions related to maintenance and repair of customer appliances and HVAC equipment.
Ability to learn to use various tools that are used in installation and repair functions.
Advises customers of and recommends Company products and services.
Assist central storeroom in storage, pick up, delivery and distribution of parts and as otherwise directed.
Activityor condition exists from 1/3 to 2/3 of the time
Activityor condition exists 2/3 or more of the time
Standingis performed during the initial conversation with the customer, and while diagnosing/repairing the HVAC equipment.
Walkingis performed from the van to the customer’s residence, up and down stairs, back and forth to the van, to obtain necessary equipment parts, to and from the HVAC equipment.
Sittingis performed while driving, completing work orders, and at times, while replacing parts on the HVAC equipment.
Liftingis performed to:
Load and unload parts and HVAC equipment, i.e., water heaters, tools, refrigerant, ladders and equipment to and from vehicle to jobsite. . Removing/replacing parts on equipment. Emptying/draining buckets of water removed from systems.
Equipmentmayweighin excess of 30 lbs.
Bucketsof water may weigh in excess of 30 lbs. Noteworthy: frequent material handling, including lifting/carrying material in excess of 30 lbs. is an essential function of the job. Material handled may vary in size, shape and weight.
Carryingis performed to:
Carry tool bag to the worksite, up and down ladders and back to the van (weighing 25 lbs.)
HVAC equipment,i.e., water heaters, parts, refrigerant, fire extinguisher to the worksite to the van (weighing in excess of 40 lbs.)
Transportingbucketsof water from HVAC equipment to a sink, inside or outside drain (weighing up to 40 lbs.)
Transportingladdersfrom the van to the customer’s residence and back to the van (weighing in excess of 40 lbs.)
Noteworthy:frequentmaterialhandling,including lifting/carrying material in excess of 30 lbs., is an essential function of the job. Material handled may vary in size, shape and weight.
Climbingis performed while walking up and down stairs, ladders, stepping in and out of the van and the rear of the van.
Stoopingis performed while:
Removing/stockingpartsand equipment on van
Kneelingis performed mainly at customer’s residences, while servicing HVAC equipment, searching for, stocking and removing parts from van. Technicians may have to maintain a kneeling position for several minutes at one time. May also have to stoop while in a kneeling position.
Crouchingis performed mainly at customer’s residences, while servicing HVAC equipment and working in confined spaces, i.e., attics, crawl spaces, etc. Technician may have to maintain crouched position for several minutes at one time.
Technicianis constantly handling, whether it is tools, equipment, ladders, parts, computer, flashlight, paperwork, or steering wheel.
Reachingat torso level
- While troubleshooting HVAC equipment, replacing parts and checking appliance safeties
High school diploma or equivalent is required. Prior training from an accredited technical school and/or experience in appliance services is desirable.
General Mechanical aptitude
In return we offer
Competitive compensation including wage, commissions & bonus
Excellent benefits including medical, vision, dental and life & disability insurance
401(k) plan with a company match
Tools & Uniforms provided by the Company
Career development and advancement opportunities
Homeserve is an equal opportunity employer.