CACI International Systems Administrator (RSA/PKI Help Desk Support) in Hanover, Maryland
POSITION SUMMARY for Systems Administrator A (RSA Token Support)
Clearance required: TS/SCI with polygraph
Work Location: Fort Meade/Columbia, Md area
Work Hours: Day shift; however, other shifts may be available
Are you interested in working with the latest in advanced technologies? Does supporting critical national security missions have special meaning to you? Are you someone that thrives working in an agile team environment? If so, this is a great opportunity to join our team and support a key Intelligence Community customer on a long-term prime contract.
The MIDDLEWARE program is comprised of multiple TTOs, and provides five key capabilities across them as well as a wide variety of support services. The key capabilities are: Data Transport - Provides real-time data transport services across a global footprint, Billions of message events per day. Enterprise Audit - Provides millions of auditable events to the enterprise never audited before. Authorization Services - Provides Billions of authorizations per year across the IC. Information Transport Service (ITS) - ODNI Mandated high speed data transport for high vale traffic. Enterprise Application Hosting – Supporting requirements for Platform as a Service (PaaS) and remote desktop infrastructure across the enterprise.
CACI is currently seeking experienced Systems Administrators to join one of our Mission- Critical, PRIME contracts in the Fort Meade/Columbia, MD area, as part of our National and Cyber Solutions Group. This position will work closely with senior Computer Science personnel to provide RSA Token technical support and additional support as directed.
The ability to work independently to triage issues and prioritize tasks, as well as strong organizational and time management skills, including the ability to multi-task and work independently with minimum supervision to meet deadlines is required.
This position is for System Administrators to provide technical support for RSA Token operations and PKI support. Specific tasking will include coverage in the following areas:
Provide mission applications focused expertise for the IT user.
Interact effectively, courteously, and directly with the user to resolve technical issues.
Respond to queries and requests for service that originate by telephone, web-based portals, email, or other methods.
Working knowledge of computer operations, platforms, systems, architectures, functions, and terminology.
Read, write and implement standard operating procedures and technical documentation.
Assist with transition of new technologies into the Enterprise service environment.
Assist with installation and configuration of new software applications.
Produce and/or contribute to IT knowledge articles.
Perform basic troubleshooting for RSA Token requests or gather information in regards to RSA Token problems for escalation to the next level (e.g., Tier II...Tier III)
Maintain, hand out and take returns of RSA tokens for users from each kiosk at the customer site in support of DoD Scorecard and STE/STN (CDPID) mission requirements.
Issuance of DoD software
Update all customer systems related to tracking trouble requests.
Continue to provide communications to affected parties regarding the status of open tickets.
Work with common knowledge database to resolve systems issues promptly.
Typically requires a bachelor's degree or equivalent and 4-6 years of related experience.
TS/SCI Clearance with polygraph
- Bachelor's Degree or higher in computer engineering or in a
field related to the computer engineering or computer science disciplines plus 3 years System Administration experience. An additional 4+ years of System Administration experience may be substituted for the degree for a total of 7 years.
Knowledge or skill relevant to basic computer operations
Attention to detail and time management
Excellent communications skills (via telephone, email or other applications)
- 1-2 years experience with RSA Token technical support.
1-2 years experience with PKI technical support.
View Additional Opportunities with our team here: http://careers.caci.com/ListJobs/ByKeyword/TTOMD/
What We Can Offer You:
CACI’s National and Cyber Solutions (NCS) business group is looking for a successful candidate who possesses the requisite experience and “can-do” attitude. The work environment is casual, yet professional and we’re committed to providing the tools you need to succeed on the job and in your career.
National and Cyber Solutions Group (NCS) is one of the leading providers of innovative, rapid response solutions for intelligence, cyber security, and Command, Control, Communications, Computers, Combat Systems, Intelligence, Surveillance, and Reconnaissance (C5ISR) across the Defense, Intelligence, and Homeland Security communities. NCS delivers the full spectrum of intelligence support, from strategic thought leadership to tactical operational support to leading edge cyber and multi-INT technologies -“ in order to meet the intelligence community's most pressing mission needs.
The NCS Business Group spans five core mission areas, enabling us to specifically tailor services and solutions to meet our nation's most pressing national security objectives: Cyber Intelligence Solutions, Digital Signal Processing (DSP) Development, Radio Frequency (RF) Solutions, Mission Application Development, and Geolocation Solutions.
Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel may be required.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.