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Verizon Contact Center Project Manager in Harrisburg, Pennsylvania

What you’ll be doing...

Verizon is hiring a Contact Center Project Engineer as a part of our Professional Services Consulting team at Verizon. This position will manage technical field delivery of large scale, enterprise, contact center projects, with the main focus on implementation of a technically sound solution that ensures what was sold to the customer is accurately delivered. The Contact Center Project Manager is typically involved in a project from the kick-off to the end when the project is transitioned to post-production support.

In this role, you'll be responsible for:

  • Be responsible for the on-time, on-budget, high quality deliverables of large scale Unified Communications, Contact Center (Enterprise & Express) network and IT infrastructure transformational projects for F500 customers.

  • Consistently represent self as the delivery leader.

  • Provide leadership to the project teams.

  • Assume responsibility for overall success of a client project overseeing adherence to the approved project scope and budget.

  • Demonstrates expertise in:

  • Precision Queues / Intelligent Call Routing.

  • Interactive Voice Response Units (IVR).

  • PBX.

  • Agent Desktops.

  • Work Force Management.

  • Quality Management.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.

  • Four or more years of relevant work experience.

  • Experience managing remote resources across multiple business and technical silos.

  • Experience with enterprise contact center environments and deployments.

  • Willingness to travel.

Even better if you have:

  • Bachelor's degree.

  • Four or more years of contact center project management experience.

  • Four or more years of unified communications implementation experience.

  • Four or more years of network infrastructure implementation experience.

  • Project Management Certification (PMP).

  • ITILv3 Certification.

  • Cisco Unified Communications implementation experience to include Contact Center technologies.

  • Experience managing competing and conflicting priorities.

  • Experience working in dynamic and fast-paced environments.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

REQNUMBER: 538527-1D