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Arrow Electronics Internal Sales Specialist Microsoft in Harrogate, United Kingdom

Position: Internal Sales Specialist Microsoft

Job Description:


As a key member of the overall Arrow Account Management team, the prime function of the Internal Sales Specialist - Microsoft is to actively contribute to the growth of the Microsoft business through developing a set of defined key accounts, working alongside the Account Director & Cloud Teams.

The successful candidate will be a professional salesperson who can demonstrate a career of consistent over achievement within a sales role.

This is primarily an office-based role with the main sales tool being the telephone & email, with occasional external meetings/seminars where appropriate, however this is not a major aspect of the role.


  • Meeting profit targets on the sale of Microsoft & Associated Products & Services

  • Developing, maintaining, managing and growing a defined list of accounts that you will be working on in partnership with an aligned external Business Development Manager, by being proactive and providing excellent account management & customer service, resolving enquiries fully, swiftly and pleasantly

  • A structured approach to sales, i.e. mining information for the right contacts, building rapport with key people, cross-selling multiple products in an opportunity, building confidence and trust within the customer base

  • Keeping customer information and contacts accurate and up to date on all systems where possible

  • Working in partnership with the various Quote & Config teams, producing weekly reports to identify opportunities in your customer base, to follow up, qualify, upsell and forecast accordingly

  • Understanding customer requirements and work within time set and guidelines

  • Maintaining knowledge of each vendor channel partner programs, deal registration & incumbency rules

  • Providing support within the business across all vendor teams as required

  • Assisting in call out days, promotional campaigns and other sales focused activities where necessary


  • Identifying & delivering on opportunity

  • Problem solving

  • Dealing with ambiguity

  • Negotiating

  • Time management

  • Sales/systems skills

  • Account territory management

Skills and Experience Required

  • Experience in a Sales role within the IT industry

  • Ability to sell solutions to both technical and non-technical audiences, primarily over the telephone

  • Self-motivated with a hardworking and proactive approach

  • Capable of learning technical concepts of the product portfolio (training will be given)

  • Self-starter with outgoing personality but with an unselfish team player mentality

  • Ability to cope under pressure and prioritise work accordingly

  • Sound business acumen and ability to understand and interact with the customer

  • Numerate

  • Competent in Word Processing and Spreadsheet packages


By the time you’ve had your morning coffee, it’s likely you’ve already interacted with Arrow at least 5 times. The work Arrow does goes into everything from cars to coffee makers. If it takes a charge or sends a signal, chances are, Arrow was part of building it. Our employees live in a world of Five Years Out where new technologies, new materials, new ideas and new electronics will make life not only different but better.

We are a Fortune 500 company with headquarters in Denver, Colorado. Our team includes 18,800 employees worldwide across more than 345 locations serving 80 countries.

Arrow ECS is a specialist IT distributor providing enterprise-class solutions and services focused on data storage, network security, enterprise software, virtualisation and access infrastructure.

Working with our channel partners, we optimise the efficiency with which organisations can store, manage, protect and deploy their data, equipping them with secure access to business-critical information at any time, from any location, on any device.

Through close alliances with the world’s leading vendors, we deliver innovative solutions, complemented by an impressive portfolio of expert professional services and IT training.

We support our channel partners from initial consultation, planning and design, engineering build through to implementation and post-sales care.

Location: Harrogate

Time Type: Full time

Job Category: Sales

Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.

We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.

The work we do is everywhere, from things you’ve never seen to things you can’t live without. As a Fortune 113 company with more than 20,100 employees, serving over 80 countries, and 2018 sales of nearly $30 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.

Are you Five Years Out? Then chances are, you’ll enjoy working with us.

Arrow is an equal opportunity employer. It does not discriminate based upon race, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Arrow will make reasonable accommodations that enable qualified individuals to perform the essential functions of their jobs so long as the accommodation does not create an undue hardship.