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Travelers 2VP, Infrastructure Services & Asset Management in Hartford, Connecticut



2VP, Infrastructure Services & Asset Management

Target Openings:


Primary Job Duties & Responsibilities:

  • Ensure the timely delivery, status, and communication of tactical and strategic projects and programs

  • Drive high-quality execution of team deliverables while promoting engineering standards and best practices

  • Establish and maintain trusted relationships with technology development teams, architecture, and cybersecurity organizations

  • Design best practices for reporting, project/program updates and status communication

  • Leadership qualities include fostering teamwork and trust, exhibiting respectful and transparent communication, demonstrating collaboration both with their peers and across Tech & Ops, supporting and lead change, and fostering diversity and inclusiveness

Job Opening ID:


Environmental/Work Schedules/Other:

Work Schedules Weekend work hours (Occasionally) Other Travel (Occasionally)

Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

Job Specific & Technical Skills & Competencies:

Technical Knowledge: Demonstrates an in-depth knowledge of organizational concepts and motivational methods. Has an intuition and a broad in-depth knowledge regarding the capabilities and direction of technology. Understands the corporate and departmental business objectives, and can relate them on a strategic, tactical and operational level to design technology solutions that provide a clear competitive business advantage. Business Knowledge & Partnership: Provides direction and effectively leads by example to ensure that all services are meeting the business objectives on a timely basis with excellent quality at a reasonable cost. Suggests solutions that make sense and are in line with future technology direction. Keeps all areas informed of developments affecting their function. Demonstrates flexibility, anticipates customer needs and effectively communicates in a manner consistent with the audience. Educates and influences customers on the most effective use of technology, from both a short-term and long-term perspective. Problem Solving & Decision Making: Demonstrates expert analytical and diagnostic skills dealing with issues that are often novel and not readily defined, lack known precedent or appear contradictory. Able to develop solutions by applying accepted processes or is able to create new approaches to leverage technology from abstract information. Sees the big picture, and is fully aware of technology and business directions. Has department, corporate and group objectives in focus while identifying and removing barriers. Optimizes the use of all available resources. Team Orientation: Maintains effective partnerships across the organization and is able to influence senior management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Leadership: Manages multiple cross-functional objectives and/or priorities. Responsibilities are assigned with broad latitude for decision making. Results reviewed periodically according to predefined objectives. Understands the departmental, corporate and group objectives and strives to meet or exceed them. Sets level of risk taking, and gathers/synthesizes information to appropriate levels of the organization. Planning and Project Management: Insures all planning done on the department level is supportive of the business strategic plans. Delegates appropriately while maintaining accountability. Sees that projects are assigned by workload and staff capabilities. Completes projects accurately and on time. Critical planning is required as modifications are difficult and costly and may impair achieving objectives. Change requires reassessing and adjusting strategic and/or tactical direction. Knowledge of Agile methodology and ability to apply them to projects of moderate complexity. In the Agile environment the 2VP level typically performs as the Value Stream Engineer. Financial Awareness: Accounts for all fiscal budgeting and expense control for area of responsibility. Demonstrates sound cost-effectiveness. Failure to achieve objectives will have a significant negative impact on the department and business area. Is responsible for information of importance and disclosure could harm the overall financial position of the company. Human Resource Management: Provides career growth for all direct and indirect reports by supporting technical and professional development/training, mentoring, promotional opportunities, adequate support services, and challenging work assignments. Supports and facilitates people's efforts in a productive environment. Maintains a balance between people and organization. Responsible for the accurate and timely completion of all performance evaluations and development planning. Demonstrates a capacity to recognize, value and respect differences across a diverse workforce.

Job Category:


Marketing Description:

2VP, Infrastructure Services & Asset Management

Job Summary:

As the 2VP of Infrastructure Services & Asset Management within Infrastructure and Cloud Services (ICS), you will lead an organization responsible for program demand and project management, hardware and software asset and budget alignment, project reporting, metrics, and dashboards, and audit demand management. In this role you will be responsible for ensuring the adherence and measurement of ICS’ engineering, security, and cloud controls. The successful candidate will collaborate across ICS leadership to help develop and create operating and strategic plans, monthly operating reports, project dashboards, and metrics. The leader of Infrastructure Services & Asset Management will drive and foster standard reporting and project/program management across ICS as well as working across line of business CIO organizations to ensure best practice intake, communication of plans/priorities, and demand management. In addition, the successful candidate will work closely with Technology & Operations Financial and Planning teams to ensure alignment and the timely updates of deliverables.

Position Type:


Education, Work Experience & Knowledge:

  • Experience managing engineering, project, and/or development teams

  • Bachelor’s degree required

  • 10+ years experience in a management role

  • Agile training and/or certification

Physical Requirements:

Operates standard office equipment (Continuously) Sitting (Can stand at will) (Continuously) Use of Keyboards, Sporadic 10-Key (Continuously)

Minimum Qualifications:

High School diploma or equivalent required. 5 years of technology or business related experience required.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Licensing or Certificates:

Depend on the specific role but some examples may include; ITIL Kanban/Agile/SAFe

Primary Location:

Hartford - Connecticut - United States

We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.