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Travelers Agile Business System Analyst in Hartford, Connecticut



Agile Business System Analyst

Target Openings:


Primary Job Duties & Responsibilities:

  • Responsible for the success of the story creation and refinement process for assigned work with general supervision; Elicit, analyze, specify and communicate business, system and implementation requirements.

  • Ensure the requirements are unambiguous and understandable by both business users and solution delivery teams.

  • Work with Product Owners to prioritize requirements effectively based on business value, risks and constraints.

  • Effectively communicate requirements conflicts to Product Owners, assist with conflict resolution.

  • Ensure that stories (requirements) are understood and approved by all stakeholders.

  • Manage requirement traceability and changes throughout the project lifecycle.

  • Ensure the test strategy and test plans adequately cover the requirements.

  • Assist in defect resolution.

  • Measures and tracks quality of business analysis work.

  • Participate in determining how requirements will be approached and managed for a particular feature following enterprise and division best practices.

  • Work with Product Owners to develop requirements user stories, identify task dependencies.

  • Identify, refine, and accurately articulate the business objectives and value proposition of assigned initiatives.

  • Bring alternative perspectives and influence consensus among stakeholders.

  • Effectively verifies and validates user stories (requirements); ensures that all requirements support the delivery of business value, fulfills goals and objectives, and meets a stakeholder need.

  • Continuously strive to improve understanding of requirements techniques, processes and deliverables required to support successful project delivery.

  • Embrace feedback and opportunities for process improvement.

  • Simultaneously support multiple initiatives as assigned.

  • Perform other responsibilities as assigned.

Job Opening ID:


Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

Job Specific & Technical Skills & Competencies:

  • Analytical Thinking (Intermediate): Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making.

  • Facilitation (Intermediate): Uses and adjusts style and technique to assist group process and understanding.

  • Communication (Intermediate): Demonstrates effective verbal, written, and listening communication skills.

  • Teamwork (Intermediate): Works together in situations when actions are interdependent and a team is mutually responsible to produce a result.

  • Relationship Management (Intermediate): Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results.

  • Business Perspective (Intermediate): Uses knowledge of internal and external factors impacting the property casualty industry to make decisions.

  • Technology (Basic): Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools).

  • Conflict Management (Basic): Brings conflicts into the open and resolves them collaboratively.

  • Change Management / Resilience (Intermediate): Remains energized and focused in the face of ambiguity, change or strenuous demands.

  • Risk Taking (Basic): Identifies, assesses, manages and takes intelligent risks to attain objectives

Job Category:

Business Analyst/Quality Assurance

Job Summary:

Under general supervision, the Agile Business Systems Analyst is responsible for working with stakeholders to elicit, analyze, specify and validate business and solution requirements to meet business needs. Must be able to work with a diverse stakeholder group, identify areas of contention and create a shared understanding between the customer community and the solution delivery team while maintaining alignment with Business and IT Strategies. The Agile Business Systems Analyst is able to successfully transition to unfamiliar business and systems domains with minimal guidance. Accountable to the Product Owner, the Agile Business Analyst helps to define stories and provides input towards prioritizing the backlog.

This job typically does not lead others.

Position Type:

Entry Level, Experienced/Professional

Education, Work Experience & Knowledge:

  • Typically has a minimum of 3 years’ experience in business systems analysis or equivalent role.

  • Nice to have:

  • Business Insurance

  • Personal Insurance

  • Billing Experience

  • Rally knowledge

  • Demonstrated ability to lead, facilitate, and elicit requirements with stakeholders and IT.­ Candidate will drive/translate requirements to achieve the desired business outcome.

  • Proficiency in creation/use of Business Analysis artifacts and knowing when to use them.­ As an example:

  • User stories

  • Business Process Models

  • Must be able to work across multiple lines of business and levels of management

  • Ability to work on multiple epics/ features at any one time while maintaining high quality standards

  • Demonstrated organizational, negation and communication skills

  • Must be process oriented with sound judgment, attention to detail, accuracy and follow-through

  • Working knowledge of the Agile methodology

Minimum Qualifications:

One year of experience in Business Systems or equivalent required High school diploma or equivalent required.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Primary Location:

Hartford - Connecticut - United States

We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.