Travelers Billing Quality Configuration Lead/Info Sys Director in Hartford, Connecticut
Billing Quality Configuration Lead/Info Sys Director
Primary Job Duties & Responsibilities:
Directs assigned staff to implement and/or maintain systems of medium to high complexity and/or assigned project(s). Manages to the tactical and operational plan and budget for assigned information systems and/or projects of business unit significance. Provides input to the Senior management team on the development of the operational plan. Advocates the use of technology to develop and/or redesign the organization's processes. Understands cost benefit analysis as the key driver for enhancement and/or project prioritization. Has awareness of Enterprise strategies and impact on the line of business or functional area of responsibility. Provides key project stakeholders and IT leadership with timely status updates and/or system performance updates. Applies knowledge of current industry trends and techniques to formulate solutions within the context of assigned projects and/or enhancements. Accountable for directing team to achieve deliverables. Manages team direction and the day-to-day work of direct reports. Responsible for providing consistent performance feedback/coaching and completing formal performance reviews. Perform other duties as assigned.
Job Opening ID:
Work Schedules Weekend work hours (Occasionally) Other Travel (Occasionally)
Equal Employment Opportunity Statement:
Travelers is an equal opportunity employer.
Job Specific & Technical Skills & Competencies:
Technical Knowledge: Has a solid working knowledge of capabilities and direction of technology, coupled with an in-depth knowledge of the technology required and the needs of business environment necessary to support assigned systems and/or projects. Develops solutions to meet business needs that reflect a clear understanding of the objectives, practices and procedures of the corporation, department and business unit. Has thorough understanding of staff responsibilities, abilities and development needs. Business Knowledge & Partnership: Creates an atmosphere where business partner's issues are dealt with professionally and in a timely manner. Suggests solutions that make sense and are in line with future technology direction. Communicates openly and effectively in a manner consistent with the audience. Demonstrates an adaptive style that is flexible and effective in gaining cooperation of others. Problem Solving & Decision Making: Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information. Knows where to obtain information needed to make the appropriate decisions. Breaks a problem down to manageable pieces and implements effective, timely solutions. Is very good at identifying the problem versus the symptom. Deals increasingly with problems that require involvement of others to solve. Has the ability to reach sound decisions quickly. Carefully evaluates alternative risks and solutions before taking action. Optimizes the use of all available resources. Team Orientation: Maintains effective partnerships across the organization and is able to influence senior management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interest. Leadership: Manages functional objectives and priorities supporting multiple assigned business units. Responsibilities are assigned with latitude for setting priorities and decision-making using generally accepted guidelines. Results are reviewed with next level manager for clarification according to predefined objectives. Planning and Project Management: Develops operational plans and provide task resource estimation planning. Proposes action plans that are timely, realistic and positive. Sets appropriate goals for the area and monitors progress against the plan. Delegates to maximize organizational effectiveness. Knowledge of Agile methodology and ability to apply them to projects. In the Agile environment the director level typically performs as an experienced Scrum Master or Kanban Master. Financial Awareness: Develops a portion of an overall divisional budget subject to review and is responsible for expense control for the units assigned. Demonstrates sound cost-effectiveness. Failure to achieve objectives can result in delays or inefficiencies resulting in readjustment of resources and/or staff. Responsible for important and confidential information. Human Resource Management: Demonstrates good interpersonal skills by displaying an understanding of the needs and perspective of others. Able to balance the workload of team members and supervise individuals of varying abilities. Able to identify the talents of others and match them to the tasks that will best suit the area goals and/or provide growth for the individual. Able to assess and identify employee skill development needs and put together a training program for the individual. Coaches staff to stimulate their professional growth. Responsible for the accurate and timely completion of staff performance evaluations and development planning. Recruits and retains effective staff members. Demonstrates a capacity to recognize, value and respect differences across a diverse work force.
The Travelers Billing IT organization is a high-performing enterprise-wide technology area that is focused on strategic application development to enable business products throughout the company. We are looking for a self-motivated, information technology professional to join the team. This individual will be accountable for the QA discipline on the Agile Release Train as well as Release Management and Dev Ops. Key responsibilities will include:
Direction of all QA, Dev Ops, and Release Management resources on the train
Orchestration of testing across the enterprise for Billing implementations
Future vision and planning to address stated goals of the train (TDM, CI/CD, Automated testing, etc).
This job is a manager of people.
Other responsibilities may include:
Plans at a strategic level and manages the effective use of resources. Leads assigned staff to implement and/or maintain systems and/or assigned project(s). Moderate scope of responsibility as defined by such things as span of control, # of systems/projects, and/or complexity of systems/projects. Works closely with key stakeholders to build relationships and to ensure timely completion of deliverables. Influences technical direction of projects and system support. Provides talent management to team members. This job is a Manager: Responsible for setting work objectives and goals for employees and managing their performance. Typically involved in compensation decisions. Employees have a formal reporting relationship to this job. This job works under General Direction: Establishes procedures for attaining specific goals and objectives in a broad area of work. Generally final results are reviewed. (Typically applies to a manager or expert/top level professional.)
Education, Work Experience & Knowledge:
Bachelor's degree in a related field preferred.
7 years of technology or business related experience preferred.
2 years of experience managing others preferred.
Experience working across multiple lines of business
Experience working closely with an offshore team
Experience managing QA in a large portfolio or train
Prior Dev Ops experience a plus
Experience managing/ coordinating testing with multiple external groups (internal, vendor, offshore, business)
QA exposure, understands:
Different testing types (functional, integrated, end-to-end, cycle testing, etc.)
Automated testing techniques
Experience in Quality Center, Rally a plus
Agile Experience, SAFe experience a plus
CI/ CD knowledge a plus
Operates standard office equipment (Continuously) Sitting (Can stand at will) (Continuously) Use of Keyboards, Sporadic 10-Key (Continuously)
High School diploma or equivalent required. 5 years of technology or business related experience required.
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Licensing or Certificates:
Depend on the specific role but some examples may include; ITIL Kanban/Agile/SAFe
Hartford - Connecticut - United States
We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.