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Travelers Claim Business Intelligence and Analytics System Architect/Engineer in Hartford, Connecticut



Claim Business Intelligence and Analytics System Architect/Engineer

Target Openings:


Primary Job Duties & Responsibilities:

The System Architect/Engineer role provides technical enablement for the systems and capability areas of an Agile Release Train within the Claim Business Intelligence and Analytics Value Stream. This role supports solution development by providing, communicating and evolving the broader technology and architectural view of the solution. This role works within the Program Team and Agile Release Train (ART) in determining the system, subsystems, and interfaces, validating technology assumptions and evaluating alternatives, and participating in defining the higher-level functional and nonfunctional requirements (NFRs). The System Architect/Engineer understands the solution context and works closely with business stakeholders, teams, partners and suppliers to help ensure fitness for purpose.

This role is a Lean-Agile Leader who understand the complexities of large-scale solution development and applies SAFe Lean-Agile principles and practices – doing what works, trying new things, and stopping doing things that don’t work.

Your DAY…

  • You will participate in planning, definition, and high-level design of the solution and explore solution alternatives

  • You will define, explore, and support the implementation of ART enablers to evolve solution intent, working directly with Agile teams to implement them

  • You will plan and develop the Architectural Runway in support of new business Features and Capabilities

  • You will actively participate in the Continuous Exploration process as part of the Continuous Delivery Pipeline, especially with enabler Epics

  • You will work with portfolio stakeholders, notably the Solution Architect, to develop, analyze, split, and realize the implementation of enabler epics

  • You will work with the Program team to determine capacity allocation for enablement work

  • You will participate in Program Increment (PI) Planning and Pre- and Post-PI Planning, System and Solution Demos, and Inspect and Adapt events

  • You will evolve Claim Technology Business Intelligence and Analytics strategy as a member of the strategy team

  • You will provide human resources leadership

Job Opening ID:


Environmental/Work Schedules/Other:

Work Schedules Weekend work hours (Occasionally) Other Travel (Occasionally)

Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

Job Category:

Management Information

Marketing Description:

Travelers is a property casualty insurer with a rich history of innovation that spans three centuries and has yielded numerous “industry firsts.” We issued the first insurance policies for automobiles, aircraft liability, accidents in space flight and lunar exploration, and identity fraud expense reimbursement at , and we created the first predictive analytical model to help injured employees avoid chronic pain and opioid abuse. We are a leader in personal, business and specialty insurance and the only property casualty company in the Dow Jones Industrial Average.

At Travelers, our single biggest competitive advantage is our people. Every day, our employees move Travelers closer to achieving the vision of being the undeniable choice for the customer and an indispensable partner for our agents and brokers. We are a team driven to fulfilling our promise to take care of our customers, our communities and each other. That’s the power of 30,000 people. All working together to ensure that we’re performing today and transforming for tomorrow.

Ready to go where you’ve only imagined? Apply now and move your career to the next level with Travelers.

Job Summary:


Claim Technology is a team of highly motivated and skilled professionals who are leading Travelers’ digital transformation journey and driving business value that creates a sustainable competitive advantage for our company. We deliver, implement and administer technology solutions that enable all Claim employees to be more effective at their jobs and meet the needs of our company’s customers.


  • Have a passion for leading by example through actions and words, and helping those around you develop and perform as highly as possible.

  • Have an Agile mindset, along with being value-focused and guided by the Lean-Agile principles.

  • Enjoy working collaboratively with individuals at all levels and many parts of the organization.

  • Have the courage to say what needs to be said in a respectful and tactful way, even if it’s not what people want to hear.

  • Have the desire to be a lifelong learner, enjoy sharing your knowledge by coaching others, and enable others to continuously improve through mentorship.

  • Above all, measure your own success by the success of your team and the satisfaction of our customers.

Then, Claim Technology is the place for you!


  • Is responsible for developing technology systems that support our company’s claim-handling processes and right-touch digital capabilities, enabling the company to continuously stay ahead of evolving customer expectations and emerging disruptive competition.

  • Is made up of diverse, competent and reliable individuals who trust one another and feel free to express their feelings and ideas.

  • Is aligned with a shared vision and focused values, great at collaborating and accomplishing our tasks, and committed to quality results.

  • Adapts quickly to changing conditions and demands, takes accountability as a group, and works hard to accomplish our goals.

  • Reflects and learns from past experience and is committed to relentless improvement.

  • Recognizes and values team contributions and celebrates successes.

Position Type:


Education, Work Experience & Knowledge:

  • Bachelor’s degree in a related field preferred

  • 7 years of systems architect/engineering experience within the Business Intelligence and Analytics field preferred

  • Command of ETL concepts, data analysis and analytic/data visualization tools (e.g. Abinitio, Cognos, Qlik, Hive) and experience working in one or more data platforms (e.g. Teradata, Hadoop, DB2)

  • 2 years of human resource management experience preferred

  • Exposure to building software solutions on Public Cloud such as AWS and GCP

Physical Requirements:

Operates standard office equipment (Continuously) Sitting (Can stand at will) (Continuously) Use of Keyboards, Sporadic 10-Key (Continuously)

Minimum Qualifications:

High School diploma or equivalent required. 5 years of technology or business related experience required.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Primary Location:

Hartford - Connecticut - United States

We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.