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Travelers Claim Intelligent Automation (IA) Scrum Master in Hartford, Connecticut



Claim Intelligent Automation (IA) Scrum Master

Target Openings:


Primary Job Duties & Responsibilities:

The Scrum Master is a key leadership role on the Claim Technology IA team, responsible for championing the Agile mindset within the development teams and facilitating the execution of business projects to automate new or enhance existing business processes.

The ideal candidate for this position will have the skills and experience necessary to:

  • Diligently apply Scrum principles, practices and theory to facilitate the completion of work that delivers business value and meets the needs of our customers.

  • Champion all things SAFe, educate and lead development teams through successful Program Increments

  • Collaborate with the Product Manager and other Product Owners and coach on Agile practices.

  • Support the team by employing a servant-leadership style, removing impediments and leading by example.

  • Protect the scrum team from external distractions, keeping them focused on delivering high quality, valuable code

  • Assess the maturity of the team and organization and coach the team to higher levels of achievement, at a pace that is sustainable and comfortable for the team and organization.

  • Address and remove roadblocks; refocus stuck teams

  • Foster a cohesive, team-focused environment through influencing behaviors; not command and control actions.

This job does not manage others, although through a matrixed relationship is responsible for leadership of their agile teams and providing input into performance evaluations.

Job Opening ID:


Environmental/Work Schedules/Other:

Requires weekend work hours. Requires overnight work hours. Requires holiday work hours (Federal and religious). Requires extended periods (1 or more weeks) of travel as needed. Requires travel up to 5% of time.

Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

Job Specific & Technical Skills & Competencies:

  • 3-5 years hands on software delivery experience

  • Demonstrated success partnering with business SMEs and Leadership

  • Expert working knowledge of Agile Frameworks, Scrum and/or SAFe

  • Experience facilitating Agile ceremonies with a variety of software delivery resources

  • Certified Scrum Master, CSM or SSM (Safe 4)

  • Knowledge of process optimization methodologies, such as Six Sigma and/or Lean

  • Ability to gain broad understanding of overall software delivery roadmaps and related strategies

  • Experience with small to large projects of varying complexity

  • Ability to influence and foster buy in at all levels

  • Strong communication skills: verbal, written, listening to various levels across the organization

  • Working knowledge of Agile management tools, such as Rally and/or JIRA

Job Category:


Job Summary:

Travelers Claim Technology is currently seeking an Intelligent Automation (IA) Scrum Master to join a brand-new IA Team! This is a rare opportunity to get into a group on the “ground floor” and help shape the way we deliver cutting edge Intelligent Automation solutions to our business areas. If you have a passion for technology, the Agile mindset and staying current with industry trends, then read further – this is the role for you!

Position Type:


Education, Work Experience & Knowledge:

  • Requires a bachelor’s Degree with focus on science and/or technology

Physical Requirements:

Operates standard office equipment. Requires extended periods of computer use. Requires extended periods of sitting.

Minimum Qualifications:

A bachelor's degree in Computer Science or a related field, or its equivalent in work experience, and five years of programming/development experience.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Licensing or Certificates:

Depends on the specific role but some examples may include: ITIL Remedy Java certification Microsoft Kanban/Agile/SAFe

Primary Location:

Hartford - Connecticut - United States

We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.