Travelers Director Digital Workspace in Hartford, Connecticut



Director Digital Workspace

Target Openings:


Primary Job Duties & Responsibilities:

Strong desktop and process automation experience (Batch, PowerShell, WMI, VBScript, etc.)

Experience with endpoint design, software packaging & deployment, security & version patching for applications

Knowledge of change management procedures and rollout pace

Work with team to establishes and maintains system configurations for the SCCM (System center configuration manager) environment, including primary and secondary site servers and client end points.

Recommends SCCM architectural design updates and configuration modifications to enhance security and efficiency.

Utilize tools for remote management and support of SCCM client computers.

Develop and maintain multiple OS images, based on requests from other teams and stake holders.

Under limited supervision, demonstrates a comprehensive understanding of the activities performed related to engineering support, installation and/or operations of infrastructure technologies.

Plans at a tactical level and manages the effective use of technology resources for assigned projects and functions. May direct assigned project staff to design, develop and/or implement large, complex technology solutions supporting one or more business and/or technology area.

Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Facilitates and/or participates in the design and development of database systems.

Strong ability to multi-task in an environment of constantly changing priorities.

Operates at a strategic level and contributes to the overall direction of the Digital Workforce at Travelers.

Responsibilities include strategy, design, development, operational maintenance, and implementation of enterprise-wide core systems and services supporting the business. The core systems and services would include next generation Digital Workforce and productivity on-prem/cloud technologies.

The product scope for Digital Workforce includes Win7/10, O365, MS Office, SCCM, App-V, Citrix VDI, Tanium, RES, Digital Cloud Services, and End User Computing client hardware.

Job Opening ID:


Environmental/Work Schedules/Other:

Weekend work hours as needed Overnight work hours as needed Holiday work hours (Federal and religious) as needed

Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

Job Specific & Technical Skills & Competencies:

Technical knowledge: Able to demonstrate technical expertise for multiple engineering disciplines. Has solid working knowledge of capabilities and direction of various technologies. Able to understand market and industry trends within related technical domains. Possesses strong analytical skills in order to effectively influence recommendations and decision-making, assess impacts, compare solutions, problem solve, and achieve business and/or technical objectives. Understands how overall responsibilities fit within broader technical environment. Communication skills: Strong written and oral communication. Strong presentation skills used to influence decision-making. Business knowledge and partnership: Able to demonstrate solid understanding of business and financial acumen. Able to actively engage with customers and business partners to solve problems and ensures products and services are utilized effectively and efficiently. Team orientation: As a change agent, builds and welcomes innovative ideas and drives continual improvement, process improvement, and service optimization. Able to build effective partnerships across the organization and is able to influence Senior Management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge. Able to balance team and individual responsibilities. Able to exhibit objectivity and openness to other views. Gives and welcomes feedback. Able to put success of organization and team above own interest. Leadership: Accountable to drive technical goals through leading initiatives, setting clear objectives and navigating team to resolve issues. Able to exhibit team leadership, provides guidance, feedback and coaching to managers. Able to demonstrate initiative in working with suppliers and customers as well as with other organizational units. Strong ability to influence upward as well as inspire and motivate team. Responsible for building and inspiring a fully functioning team. Able to provide leadership for functional objectives and priorities across multiple technologies or platforms. Supports management decisions and acts as a change champion. Financial awareness: Should be well-versed in how budgets and chargebacks operate as related to designated technical responsibilities. Works with Sr. Director and Dedicated Financial Resource (DFR) to develop a portion of an overall budget subject to review and is responsible for expense control for the units assigned. Able to identify cost-reduction measures through innovation and creative solutions. Able to understand financial impacts of decisions across the enterprise. Planning and project management: Demonstrates ability to identify critical project tasks, find points of integration with peer organizations, and establishes clear priorities while keeping the overall organization strategy in mind. Proposes action plans that are timely, realistic and positive. Sets appropriate goals for the area and monitors progress against the plan. Delegates to maximize organizational effectiveness. Able to manage time and competing priorities. Developing understanding of how assigned projects fit within area objectives. Assesses and adjusts technical and/or operational direction as needed.

Job Category:

Information Systems

Job Summary:

Under limited direction, plans and manages the effective use of team resources. Leads teams of engineers to develop, implement and maintain complex technologies and/or projects. Facilitates and provides input to the design/development process. Partners with business and technology leaders in key areas. This job is a manager of managers.

Position Type:


Education, Work Experience & Knowledge:

7 years of progressive work experience in the technology (digital workspace) space preferred. Bachelor's degree or equivalent work experience preferred. Leadership experience preferred.

Physical Requirements:

Operates standard office equipment, Sitting (can stand at will), Standing (occasionally) Use of keyboards, sporadic 10-key

Minimum Qualifications:

Minimum of 5 years of progressive work experience in the technology space and 4 years people management experience required.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Primary Location:

Hartford - Connecticut - United States

We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.