Travelers Director, Fraud Analytics Operations in Hartford, Connecticut



Director, Fraud Analytics Operations

Target Openings:


Primary Job Duties & Responsibilities:

Develops, implements, and administers all levels of the Company's fraud detection and prevention programs across the global enterprise using traditional and predictive/ advanced analytical techniques. Keeps pace with enterprise-wide demands and risks associated with an ever-changing enterprise data environment by identifying key data to enhance fraud detection capabilities. Forges relationships across the enterprise to ensure awareness of changes, additions or enhancements to strategic data repositories. Employs fundamental data management strategies to explore, map, mine and stage data for continuous fraud analysis. Coordinates with owners of strategic systems across the enterprise to obtain direct connections or recurring feeds of key data. Regularly assesses performance of the fraud detection and prevention programs including the false positive rates; oversees the implementation of business logic to reduce patterns that produce false positives. Makes recommendations to management on changes and enhancements to the fraud detection and prevention program. Remains current in industry trends in fraud analytic techniques. Tests new analytical software and platforms. Analyzes large quantities of data, presents facts, and offers remediation options to mitigate future risks and prevent future fraud losses. Makes recommendation based on data driven analysis. Reports fraud findings and compiles and disseminates fraud trends within the organization. Forges relationships across the enterprise to assist in the implementation of fraud remediation initiatives. Works with the 2VP Internal Investigations to ensure the department activities are running smoothly and efficiently by providing leadership, training and supervision within the department. Manages direct report employees by engaging in goal setting, performance management, career development and effective allocation of resources. Develops and disseminates communication on fraud related topics to employees across the enterprise. Performs other related assignments as requested by management which may include complex data analysis in various areas of the Company's operations. Other duties as assigned.

Job Opening ID:


Environmental/Work Schedules/Other:

Work Schedules Weekend work hours (Occasionally) Overnight work hours (Occasionally) Holiday work hours (Federal and religious) (Occasionally) Other Travel (Occasionally and Internationally)

Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

Job Specific & Technical Skills & Competencies:

Experience in financial crimes detection and prevention is preferred. Minimum 5 years' of experience in business intelligence, decision or pattern analysis, data flow and/or data modeling is preferred. Minimum 3 years' of experience in conducting link analysis and social media and public source investigations is preferred. Experience with data visualization is preferred.

Job Category:

Claim, Corporate Services/Other

Job Summary:

The Director, Fraud Analytics Operations is responsible for the design, implementation, governance and enhancement of the Company's fraud detection and prevention programs, leveraging the use of data analytics. This position will also be responsible for the supervision of the fraud analysts assigned to support the Company's fraud detection and prevention programs and provide support to internal investigations. This role manages others.

Position Type:


Education, Work Experience & Knowledge:

CFE and/or CIA is preferred. Expertise in fraud analytic techniques is preferred Knowledge of investigative processes preferred. Advanced written and oral communication skills are required. Advanced analytical, data analysis and problem solving skills are required. Advanced knowledge of Interviewing techniques is required. Advanced active listening skills are required.

Physical Requirements:

Operates standard office equipment (Frequently) Sitting (can stand at will) (Frequently) Standing (Occasionally) Lifting items up to12 pounds/ (Occasionally) Use of Keyboards, Sporadic 10-Key (Frequently) Driving (Occasionally)

Minimum Qualifications:

Bachelor's degree in business, accounting, data management, quantitative or other related area is required. Minimum 5 years' people management experience is required. Minimum 5 years' data management and/or data analytics experience is required. Experience with SAS, SQL, and advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) is required. Knowledge of the P&C industry is required.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Licensing or Certificates:

SAS certified is preferred.

Primary Location:

Hartford - Connecticut - United States

Secondary Location:

Hartford - Connecticut - United States

We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.