Travelers Information Systems Manager, Master Data Management in Hartford, Connecticut



Information Systems Manager, Master Data Management

Target Openings:


Primary Job Duties & Responsibilities:

  • Partner with scrum masters to assure that code development, quality assurance, and integration plans are complete and fully executed.

  • Collaborate with multiple departments on coordination of complex system capability implementations that drive successful solutions.

  • In partnership with data governance leaders enforce that data governance standards and procedures are appropriately applied to ensure data integrity across multiple platforms

  • Ensures that the MDM system documentation is compliant with Travelers strategic direction

  • Analyze systems for errors, troubleshoot integration issues, and eliminate duplicative data entries

  • Implement standard operating procedures related to data requests and additions to systems

  • Ensure that only approved and valid changes are allowed into a production environment

  • Ensure that appropriate testing support is applied to new system enhancements and project implementation

Job Opening ID:


Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

Job Specific & Technical Skills & Competencies:

  • Technical Knowledge: Has working knowledge of all programming disciplines and an understanding of the business that the assigned systems are supporting. Has conceptual knowledge of varying technologies and the ability to make decisions based on that knowledge. Has thorough understanding of staff responsibilities, abilities and development needs.

  • Business Knowledge & Partnership: Able to develop business partnerships and influence business priorities through solution identification aligned with business objectives and goals. Ability to create an atmosphere where business partner's issues are dealt with professionally, and in a timely manner. Communicates openly and effectively in a manner consistent with the audience.

  • Problem Solving & Decision Making: Demonstrates sound analytical and diagnostic skills dealing with issues that are loosely defined and/or where information is available but must be further analyzed. Once decisions are made, is able to execute on plans. Breaks a problem down to manageable pieces and implements effective, timely solutions. Takes input from several sources, decides if all the information needed is available and moves to a decision. Openly and directly confronts conflict until resolved.

  • Team Orientation: Maintains effective partnerships across the organization and is able to influence senior management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interest.

  • Leadership: Supports a distinct business unit or several smaller functions. Responsibilities are assigned with some latitude for setting priorities and decision-making using established policies and procedures. Results are reviewed with next level manager for clarification and direction before proceeding.

  • Planning and Project Management: Identifies those unit tasks that are most important and maintains a clear sense of priorities and the larger picture. Anticipates and effectively responds to changes in workload and resources. Is able to influence management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge. Knowledge of Agile methodology and ability to apply them to projects of moderate complexity. In the Agile environment the manager level typically performs as the Scrum Master or Kanban Master.

  • Financial Awareness: Develops a portion of an overall divisional budget subject to review and is responsible for expense control for the units assigned. Demonstrates sound cost-effectiveness. Failure to achieve objectives can result in delays or inefficiencies requiring the readjustment of resources and/or staff. Responsible for important and confidential information.

  • Human Resource Management: Demonstrates good interpersonal skills by displaying an understanding of the needs and perspective of others. Able to balance the workload of team members and supervise individuals of varying abilities. Able to identify the talents of others and match them to the tasks that will best suit the unit goals and/or provide growth for the individual. Able to assess and identify employee development and put together a training plan for the individual. Coaches staff to stimulate their professional growth. Responsible for the accurate and timely completion of staff performance evaluations and development planning. Recruits and retains effective staff members. Demonstrates a capacity to recognize, value and respect differences across a diverse work force.

Job Category:

Information Systems

Job Summary:

The Bond & Specialty Insurance Information Technology organization is seeking a talented professional to join the organization as an Information Systems Manager to assist with our Master Data transformation.

This position will work closely with business and technical experts to oversee integration and delivery of Master Data solutions. This person will collaborate with a number of teams on new corporate Master Data solutions and will ensure these solutions deliver business competitive advantages and are data governance compliant. Responsibilities span from defining strategic implementation of solutions, to working with teams, to addressing day-to-day issues. The end state is the continuous improvement of Master Data leading to better, decision-ready, data sources.

This job is a Manager: Responsible for setting work objectives and goals for employee(s) and managing their performance.

Position Type:


Preferred Qualifications:

  • 5+ years relevant experience in system integration and delivery

  • Knowledge of database management, master data governance and implementation, driving change, cultural influence, strategic long-term planning and scalability, and the ability to work well with limited management oversight are critical for this role.

  • The ability to accurately analyze data and review work carefully, ability to prioritize numerous responsibilities at the same time, ability to work well with others, ability to communicate orally and in written form.

  • Bachelor’s Degree in computer science and or Information Systems preferred

  • Understanding of concepts and principles of the Management of Enterprise Master Data and Master Data Governance.

Education, Work Experience & Knowledge:

Bachelor's degree in a related field preferred. 6 years of technology or business related experience preferred. 1 year of experience managing others preferred.

Minimum Qualifications:

High School diploma or equivalent required. 3 years of technology or business related experience required.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Licensing or Certificates:

Depend on the specific role but some examples may include; ITIL Kanban/Agile/SAFe

Primary Location:

Hartford - Connecticut - United States

We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.