Travelers Intelligent Automation Product Owner - Claim Technology in Hartford, Connecticut



Intelligent Automation Product Owner - Claim Technology

Target Openings:


Primary Job Duties & Responsibilities:

The IA Product Owner is a Senior member of the Claim Technology IA team, responsible for executing business projects to automate new or existing processes using a combined skillset of traditional Product Ownership and Process Analysis. This role is a blend of two critical functions where you will be the Chief IA Champion, not only partnering very closely with Claim Business areas to solicit for process, requirements & analysis but also serve as the person who helps to define & drive the strategic vision for Intelligent Automation. The ideal candidate for this position will have the skills and experience necessary to:

  • Define and drive business priorities program deliverables in alignment with business scope.

  • Act as content authority for the Agile team regarding “what gets built”

  • Relentlessly engage with business and functional partners and other stakeholders that represent the program vision and business needs

  • Work collaboratively with the Business Owner, all members of the Agile team, and as an active member of the Product Council. Based upon the portfolio vision, drives, observes and/or reviews business feedback, as well as core capability strategy and enhancement efforts

  • Provide guidance to the team to ensure what is being developed satisfies the needs of the business.

  • Ensure Agile Team’s understanding of business objectives and OWNS Agile Team’s backlog

  • Determine how the business needs will be satisfied via design, build and test by the Execution Team.

  • Escalate business issues and questions for decision making to appropriate stakeholders.

  • Ensure overall delivery of business value and business adoption of solutions

  • Exercises judgment in planning and latitude in determining objectives of assignments

  • Make decisions that integrate business goals/objectives aligned with project/program

  • Utilize process modeling techniques to model AS-IS and TO-BE processes that will feed Process Design documentation

  • Partner closely with business areas to facilitate process improvement exercises, engaging external support when required

  • Educate business partners and Line of Business leads on Intelligent Automation capabilities and “fit for purpose” solutions

This job does not manage others, although through a matrixed relationship is responsible for leadership of the agile teams and providing input into performance evaluations.

Job Opening ID:


Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

Job Category:

Information Systems

Job Summary:

Travelers Claim Technology is currently seeking an Intelligent Automation (IA) Product Owner to join a brand new IA Team! This is a rare opportunity to get into a group on the “ground floor” and help shape the way we deliver cutting edge Intelligent Automation solutions to our business areas. If you have a passion for technology and staying current with industry trends, then read further – this is the role for you!

Position Type:


Education, Work Experience & Knowledge:

  • Bachelor’s Degree with strong focus on science and/or technology preferred

  • 5 years hands on software delivery experience

  • Demonstrated success partnering with business SMEs and Leadership

  • Working knowledge of Agile Frameworks, preferably Scrum and/or SAFe

  • Ability to gain broad understanding of overall software delivery roadmaps and related strategies

  • Experience with small to large projects of varying complexity

  • Ability to influence and foster buy in at all levels

  • Strong communication skills: verbal, written, listening to various levels across the organization

Minimum Qualifications:

High School diploma or equivalent required. 5 years of programming/development experience required.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Primary Location:

Hartford - Connecticut - United States

We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.