Travelers Major Case Specialist, B&M in Hartford, Connecticut



Major Case Specialist, B&M

Target Openings:


Primary Job Duties & Responsibilities:

Directly handles selected losses which generally are the most complex and involve exposures of over $100k with no upper limits by investigating facts of loss and applying coverage, determining scope of property losses, developing loss estimates, securing agreed prices with contractors for repairs and finally, evaluating and negotiating the final resolution of any claim. Co-adjusts Boiler Machinery losses with junior staff with a focus on those staff's training and development and providing feedback to those staff and their Managers as to opportunities for improvement. Manages losses assigned to independent adjusters, quota share claims, and litigated files Produces professional, quality Large Loss reports which may or may not result in presenting on said losses to senior management in Claim and Business Insurance Partners. Supports business partners as needed. Consults on issues of coverage and damages, with product teams on policy wording improvements, with underwriting on exposure analysis and the impact of coverage positions. Testifies, where necessary, as to role and specific findings on a claim in court either by way of deposition or by live testimony or both. Determines whether equipment, property or business impact experts are necessary and if they are, retains and liaises with said experts throughout the life of the claim and the retention of the expert. Investigates, recognizes and develops subrogation and salvage recovery potential. Conducts field office coverage and exposure training sessions as requested. Boiler and Machinery subject matter expert ('SME') for various heavy industries, which includes but is not limited to steel production, aluminum production, plastic extrusion, manufacture of automotive parts, manufacture of forest products, petroleum and chemical processing, cement production and all forms of power generation and the equipment associated with these industries. As a SME, interacts nationally with brokers, agents, direct insurers, reinsurers, heavy industry carriers and customers in a specific marketing, client development and customer service role. Consults with regional marketing and underwriting staff pertaining to complex and unique equipment and with Risk Control as to risk evaluation of certain accounts as needed and requested and provide training for these groups as required. Provides structured technical training of junior staff through designated mentoring program as well as informal training and participating in periodic departmental meetings. Acts as a consultant to junior staff and field claim managers in Boiler in the selection of equipment specific experts to maximize claim results. Collaborates with other Boiler Major Case adjusters on technical issues and coverage to leverage the team's experience and knowledge. Co-adjusts and directs Independent Adjusters on quota share reinsurance accounts and foreign insureds. Reports significant claim findings to underwriting and marketing partners for identification of risk, specific equipment or industry specific trends. Consults with Travelers Lab on testing protocol needs for specific equipment as needed. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. Perform other duties as assigned.

Job Opening ID:


Environmental/Work Schedules/Other:

Exposure to Excess Noise - Occasionally Exposure to Dirt, Dust, Fumes, Smoke, Gases, or Other Irritating Substance - Occasionally Exposure to Variable Weather Conditions - Occasionally Operate or work around moving machinery - Occasionally Weekend work hours - Occasionally Overnight work hours - Occasionally Holiday work hours (Federal and religious) - Occasionally Travel - Occasionally This position requires the individual to access and inspect all areas of a structure which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds with a safety weight rating of up to 300 pounds (safety weight rating is the amount of weight the ladder can safely carry and includes weight of the individual and up to 16 pounds of standard equipment), walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.) Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. May also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.

Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

Job Specific & Technical Skills & Competencies:

Must be technically proficient in the areas of coverage, claim management, investigation, damage verification and adjustment. Formal or Practical knowledge in Engineering Sciences. Practical experience with mechanical/electrical machinery manufacture, operation and repair Exceptional negotiation skills a must. Attention to detail, strong communication skills, constructively manage conflict and able to make decisions. Strong decision making and time management skills Strong conflict management Strong working knowledge/ skill level in accounting, administrative support, products, financial analysis, litigation, mathematics/statistics, and Excel, Word, PowerPoint and business lines products. Experience in adjusting complex business interruption losses, and proficiency in commercial property coverage evaluation is also needed. Drive the information advantage including data integrity, use of management information and utilization of technology and tools. Exhibit Leadership by executing the overall Property Business Strategies, Leading Change, Driving Results and Promoting the Enterprise Culture.

Job Category:


Job Summary:

This position is responsible for handling and providing expertise in adjusting large, complex Boiler and Machinery first party claims both in the United States and on occasion, internationally. In addition, as well as being a subject matter expert for colleagues and the underwriting business partner on equipment breakdown within various heavy industries, this position also requires marketing and communication activities with a variety of groups including, primary insurance carriers and in some cases, their large customers. This job does not manage others This job works under General Supervision: Incumbent independently performs a variety of duties, including potentially complex duties within established policy guidelines; responsible for a defined set of assignments (e.g. assigned customers, claims or other specified set of responsibilities); is expected to set priorities and meet specific goals and objectives of the function or unit. (Typically pertains to advanced/operational, senior professional, unit supervisor)

Position Type:


Education, Work Experience & Knowledge:

Bachelors degree or equivalent experience. Proficient oral and written communication skills. Leadership skills; organization, planning, analytical, supervision, etc. Technology Skills; systems, software applications, computer savvy included but not limited to Microsoft Word/Excel. Thorough understanding of business insurance products, policy language, exclusions, ISO and proprietary or manuscript forms and forms issued by other carriers. Thorough understanding of insurance risk transfer financial arrangements; ceded and assumed reinsurance, treaty line facultative placement. Skilled in coverage and damage analysis. Ability to handle multiple jurisdictions and willingness to learn the law, claim regulations, first party DOI regulations and nuances of new jurisdictions.

Physical Requirements:

Operates standard office equipment - Continuously Sitting (Can stand at will) - Continuously Standing - Frequently Climbing unprotected heights (ladder, rooftop, stairs, loading dock) - Occasionally Use of Keyboards, Sporadic 10-Key - Continuously Working in a confined or restricted area - Occasionally Driving - Occasionally Lifting items up to (enter weight) 36 - 50 lbs - Occasionally

Minimum Qualifications:

High School Degree or GED. A minimum of 5 years experience handling complex equipment breakdown related property claims (e.g., mechanical engineering) is essential for this position.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Licensing or Certificates:

AIC and CPCU a plus

Primary Location:

Hartford - Connecticut - United States

Secondary Location:


We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.