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Aetna Program Manager Lead, Digital Accessibility Center - 66227BR in Hartford, Connecticut

Req ID: 66227BR

Job Description

We re looking for an experienced Program Manager to join our Digital Experience team.

We are obsessed with our customers and strive for to create great user experiences for users of all abilities at every digital touch point.

You will play a lead role in our Digital Accessibility Center of Excellence where we are committed to ensuring users with disabilities have ease of access to our digital assets. Our team is heavily involved with company-wide governance, planning, testing, training and reporting to ensure compliance with accessibility standards and regulatory requirements. Our environment is fast paced, highly collaborative, and our team is very passionate about what we do. This role provides a tremendous opportunity to be engaged in a wide variety of digital projects throughout the enterprise.

Fundamental Components included but are not limited to:

  • Assist in the management and oversight of our enterprise-wide digital accessibility program

  • Work with the Director of Accessibility to develop and execute plans to fulfill our mission

  • Provide program management oversight for multiple active projects

  • Support the development and execution of policies and procedures for the Digital Accessibility Center in support of maintaining compliance for the enterprise

  • Work directly with a wide variety of both business and technical teams to establish and monitor roadmaps for resolving digital accessibility issues

  • Support our digital governance program, working with internal digital teams and external vendors, ensuring that new digital assets conform to accessibility standards

  • Implement project escalation procedures when necessary working with business, legal and compliance partners

  • Help maintain our digital inventory database used for governance, tracking and reporting

  • Produce reports and metrics on a regular basis

Qualifications Requirements and Preferences:

  • Great oral and written communication skills, a gracious influencer

  • Leadership experience directing others

  • Pro-active problem solver

  • Proven track record managing digital projects

  • 5+ years program management experience, oversight of many active projects

  • Digital savvy, not a techy but solid understanding of web & mobile project lifecycles

  • Enthusiastic and willing to learn new things

  • Strong collaboration skills

  • Program management or Sr. Project management experience, preferably web and mobile projects

  • Organizational and leadership skills; ability to build relationships and influence others

  • Understanding of/willingness to learn the end to end creative process — print, digital and production capabilities.

  • Meticulous attention to detail

  • A leader who is proactive, enthusiastic and willing to learn new things

  • Enterprise governance or PMO experience is preferred

  • Knowledge of digital accessibility standards is a plus

  • Familiarity of compliance policies and procedures is a plus

  • Understanding of QA testing methodologies is a plus

  • Knowledge of health care business is a plus

Functional Skills:

Project Management - Enterprise-wide project management

Additional Job Information:

We use WebEx and conference calls extensively, therefore very clear verbal communication is critical.

Benefit Eligibility

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Marketing

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.