Travelers SCCM - Tech Lead / Consulting Technology Engineer in Hartford, Connecticut
SCCM - Tech Lead / Consulting Technology Engineer
Primary Job Duties & Responsibilities:
Create and modify knowledge base articles and technical documentation as needed
Partner with cross-functional technology and design teams to integrate technology, operations and solution requirements into solution strategies
Application Deployment, SD and Patch management
Define project scope, goals and deliverables that support business goals in Collaboration with senior management and stakeholders.
Execute large-scale desktop deployment, platform migration, and endpoint management
Create project deliverable documentation, including design, build and operations guides
Broad role description:
Develops tactics and operational plans in alignment with strategic objectives for assigned technologies and projects. Drives the execution of departmental and corporate programs. Leverages infrastructure technology to develop and/or redesign technology solutions. Builds, leverages, and maintains effective alliances across technical and business community. Interacts with customers to achieve efficient, effective results. Multi-tasks, prioritizes according to business priorities and production availability requirements. Seen as a technical expert within service delivery organization (SDO) and consults across SDOs.
Other duties as assigned.
Job Opening ID:
Weekend work hours, Overnight work hours, Holiday work hours (Federal and religious) - only as needed
Equal Employment Opportunity Statement:
Travelers is an equal opportunity employer.
Job Specific & Technical Skills & Competencies:
Strong preference for candidates skilled in:
SCCM Co-Management, Intune, Azure, Auto Pilot deployment experience
Active Directory (General): 5-7 years (Proficiency Level of Senior)
Microsoft Operating Systems to Windows 10: 5-7 years (Proficiency Level of Senior)
Task Sequences – Create and Maintain Windows 10 images, including build tests and patch management: 3-5 years (Proficiency Level of Senior)
5+ years’ experience with System Center Configuration Manager (SCCM) design, architecture, and implementation experience (Proficiency Level of Senior)
Network connectivity and concepts: 5 years (Proficiency Level of Senior)
PowerShell (and/or other MS scripting languages): 3-5 years (Proficiency Level of mid to Senior)
System image building/software packaging: 3-5 years (Proficiency Level of Senior)
Compost and execute SQL scripts: 3 years (Proficiency level of Junior to mid level)
Develop, Test and Deploy updates via Windows OS Deployment Automation/SCCM (Proficiency Level of Senior)
Enhance/Optimize SCCM environment to deploy Windows 10 and Office 365 ProPlus feature releases (Proficiency Level of Senior)
Team-Oriented - 10 years (Proficiency Level of Senior)
Project-Oriented - 5 years(Proficiency Level of Senior)
Strong technical troubleshooting and analytical skills
Not required but preferable knowledge and experiences:
Enterprise monitoring tools (Zabbix, Greylog, SCOM)
Windows Analytics, Office 365
JAMF, Workspace One or other MDM/MAM solutions
Under general supervision design, implement and maintain a large Enterprise System Center Configuration Manager (SCCM) environment with 50K+ WIN10 endpoints. Design and implement emerging technologies (SCCM Co-Management, Intune, Auto Pilot, endpoint Peering technologies) with a focus on leveraging cloud-based solutions. Optimize the exiting SCCM environment to provide best-in-class Microsoft servicing framework to deploy on-going Microsoft feature updates for Windows 10 and Office 365 ProPlus. Strong ability to multi-task in an environment of changing priorities.
Under limited supervision, demonstrates a comprehensive understanding of the activities performed related to engineering support, installation and/or operations of infrastructure technologies. Plans at a tactical level and manages the effective use of technology resources for assigned projects and functions. May direct assigned project staff to design, develop and/or implement large, complex technology solutions supporting one or more business and/or technology area. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Facilitates and/or participates in the design and development of database systems. Strong ability to multi-task in an environment of constantly changing priorities. This job is a team lead.
Education, Work Experience & Knowledge:
Bachelor's degree in Technology or a related field preferred. 7 years of experience in Technology preferred. 2 years of experience as a technical lead preferred. Advanced knowledge of infrastructure technologies such as Network, Scripting, Active Directory, Server, Storage etc. preferred.
Operates standard office equipment
High School diploma or equivalent required. 5 years of experience in Technology required.
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Licensing or Certificates:
Microsoft MCSE 2012 or 2016 certification is a strong plus
Hartford - Connecticut - United States
We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.
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