Travelers Scrum Master-eBusiness Technology in Hartford, Connecticut



Scrum Master-eBusiness Technology

Target Openings:


Primary Job Duties & Responsibilities:

Leads assigned staff to implement and/or maintain systems of medium complexity and/or assigned project(s). Manages to the operational plan and budget for assigned information systems and/or projects of business unit significance. Provides input to the Senior management team on the development of the operational plan. Understands business specifications. Implements cost-effective information systems solutions through the creation of resource/staffing plans and prioritization of work. Manages within established organizational objectives. Provides key project stakeholders and IT leadership with timely status updates and/or system performance updates. Applies knowledge of current industry trends and techniques to formulate solutions within the context of assigned projects and/or enhancements. Manages team direction and the day-to-day work of direct reports. Responsible for providing consistent performance feedback and coaching and completing formal performance reviews. Perform other duties as assigned.

Job Opening ID:


Environmental/Work Schedules/Other:

Work Schedules Weekend work hours (Occasionally) Other Travel (Occasionally)

Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

Job Specific & Technical Skills & Competencies:

Technical Knowledge: Uses understanding of business and systems environment to develop appropriate and timely solutions to daily issues. Has conceptual knowledge of varying technologies and the ability to drive decisions based on that knowledge. Has thorough understanding of staff responsibilities and skills and the ability to identify and address development opportunities.

Business Knowledge & Partnership: Fosters an atmosphere where business partners’ issues are dealt with professionally and with a sense of urgency. Suggests solutions that make sense and improve the function and performance of the assigned systems. Ensures customer's perspective is understood to optimize system(s) support of the business goals. Communicates openly and effectively in a manner consistent with the audience. Recognizes the importance and drives for superior quality in providing a competitive edge. Ensures that reports are precise, timely and accurate.

Problem Solving & Decision Making: Demonstrates sound analytical and diagnostic skills dealing with issues that are loosely defined and/or where information is available but must be further manipulated. Once decisions are made, is able to create a plan and direct activities to achieve desired results. Breaks a problem down to manageable pieces and implements effective, timely solutions. Receive input from several sources, process the information accordingly and move to a decision. Eliminates roadblocks and exhibits tenacious follow up on key issues. Leads the team in continuous improvement.

Team Orientation: Maintains effective partnerships across the organization and is able to influence senior management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interest.

Leadership: Leads scrum team, providing guidance and ensuring that SAFe best practices are followed. Supports a distinct business unit or several smaller functions. Responsibilities are assigned with some latitude for setting priorities and decision-making using established policies and procedures. Results are reviewed with next level manager for clarification and direction before proceeding. Openly and directly confronts conflict until resolved.

Planning and Project Management: Identifies activities and tasks that are most important and maintains a clear sense of priorities and the larger picture. Able to create an achievable plan to deliver desired solutions. Identifies and proactively communicates risks and issues. Anticipates and effectively responds to changes in workload and resources.

Financial Awareness: Develops a portion of an overall divisional budget subject to review and is responsible for expense control for the units assigned. Demonstrates sound cost-effectiveness. Failure to achieve objectives can result in delays or inefficiencies requiring the readjustment of resources and/or staff. Responsible for important and confidential information.

Human Resource Management: Demonstrates superior interpersonal skills by displaying an understanding of the needs and perspective of others. Able to balance the workload of team members and supervise individuals of varying abilities. Able to identify the talents of others and match them to the tasks that will best suit the unit goals and/or provide growth for the individual. Able to assess and identify employee development opportunities and create a training plan for the individual. Responsible for the accurate and timely completion of staff performance evaluations and development planning. Recruits and retains effective staff members. Demonstrates a capacity to recognize, value and respect differences across a diverse work force.

Job Category:

Information Systems

Job Summary:

The eBusiness organization is looking to add an Information Systems Manager to their growing team. eBusiness is focused on delivering digital capabilities on behalf of Travelers to the market. As a member of the eBusiness technology, following SAFe Agile practices, this individual will be asked to fulfill the role of Scrum Master to a lead medium size team that delivers technology solutions in support of Travelers transformation towards becoming a Digital Insurer.

Plans at an operational level and manages the effective use of resources. Leads assigned staff to implement and/or maintain systems and/or assigned project(s). Narrow to moderate scope of responsibility as defined by such things as span of control, # of systems/projects, and/or complexity of systems/projects. Works closely with key stakeholders to ensure timely completion of deliverables. Provides conceptual understanding and technical direction of projects and system support. Provides talent management to team members. This job is a Manager: Responsible for setting work objectives and goals for employees and managing their performance. Typically involved in compensation decisions. Employees have a formal reporting relationship to this job. This job works under General Direction: Establishes procedures for attaining specific goals and objectives in a broad area of work. Generally final results are reviewed. (Typically applies to a manager or expert/top level professional.)

Position Type:


Preferred Qualifications:

  • Bachelor's degree in a related field

  • 6 years of technology and/or business related experience

  • 1 year of experience managing others

  • Previous experience as a development team leader

  • Strong experience with SAFe Agile delivery methodology

  • Previous Scrum Master experience

  • Conceptual knowledge of development tools

  • Strong organizational skills

  • Strong communication/people skills

  • Strong problem solving and analytical skills

Education, Work Experience & Knowledge:

Bachelor's degree in a related field preferred. 6 years of technology or business related experience preferred. 1 year of experience managing others preferred.

Physical Requirements:

Operates standard office equipment (Continuously) Sitting (Can stand at will) (Continuously) Use of Keyboards, Sporadic 10-Key (Continuously)

Minimum Qualifications:

High School diploma or equivalent required. 3 years of technology or business related experience required.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Licensing or Certificates:

Depend on the specific role but some examples may include; ITIL Kanban/Agile/SAFe

Primary Location:

Hartford - Connecticut - United States

We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.