Travelers Senior User Experience Specialist in Hartford, Connecticut

17451BR

Title:

Senior User Experience Specialist

Target Openings:

1

Primary Job Duties & Responsibilities:

May serve as the key point of accountability for UX efforts at the project level. Advocates for user-centered design approaches. Practices and encourages collaboration, experimentation, agility, and vigorous inquiry, while maintaining high expectations and attention to detail. Provides input into the creation and evolution of design systems and best practices that account for user needs and context, while reinforcing brand values and standards. Ensures adherence to UX guidelines across projects. Informs UX resource allocation during ideation, prioritization, development, and quality assurance phases of projects. Plans and serves as facilitator or observer for UX research and testing efforts. Conducts competitive research and analysis. May report research findings to stakeholders. Translates these findings into design solutions. Creates artifacts that include personas, journey maps, user workflows, information architecture, wireframes, and interactive prototypes, within project timelines and budgets. Perform other duties as assigned.

Job Opening ID:

17451BR

Environmental/Work Schedules/Other:

Work Schedules Weekend work hours (Occasionally) Other Travel (Occasionally)

Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

Job Specific & Technical Skills & Competencies:

Strong communication, organization, time management and interpersonal skills. Familiarity or basic understating of web-based technologies. Experience with wireframing / prototyping software. Experience in conducting end user research and interviews.

Job Category:

Business Analyst/Quality Assurance, Corporate Services/Other, Information Systems, Marketing

Job Summary:

Under moderate supervision, works in collaboration with UX colleagues and must be comfortable working independently. Sr. UX Specialists partners with a collaborative, cross-functional team to research, design and usability test digital experiences. This job does not manage others This job works under Moderate Supervision: Incumbent performs standard and routine assignments independently to conclusion; unusual problems which may require exceptions to procedures or processes are referred to the supervisor.

Position Type:

Experienced/Professional

Education, Work Experience & Knowledge:

Typical incumbent experience level 3+ years

Physical Requirements:

Operates standard office equipment (Continuously) Sitting (Can stand at will) (Continuously) Use of Keyboards, Sporadic 10-Key (Continuously) Driving (Occasionally)

Minimum Qualifications:

Bachelor's degree in graphic design, psychology, human factors, social sciences or related field or 3 years of User Experience work experience required.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Primary Location:

Hartford - Connecticut - United States

We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.