Travelers Sr Dir, Business Delivery - Customer Platform - PI in Hartford, Connecticut
Sr Dir, Business Delivery - Customer Platform - PI
Primary Job Duties & Responsibilities:
Responsible for the Customer Platform in Personal Insurance to deliver upon the strategic discretionary investment dollars associated with enabling Travelers to provide simplified, digital-first, omni-channel customer experiences
Define market facing capabilities that align with the organization’s strategic imperatives, focusing on projects leveraging new technology to first meet, and then exceed customers’ evolving expectations related to brands they interact with.
Understand the company’s business strategy, operating vision, business imperatives and capabilities, and how they define technology imperatives and business capabilities
Partners with the Customer Experience / Digital and Operations business areas to translate Strategic Planning outputs into an actionable plan which defines, links, and sequences business capabilities to overall business objectives, focusing on delivery of customer facing capability.
Partner with business customers to define executable investments that meet their business objectives, gain organizational commitment and transition into execution.
Accountable for a portfolio of work that may be executed by more junior employees, while providing oversight, coaching and support.
Provides input to Portfolio Investment prioritization for Project and Enhancement level requests
Define the specific business solutions and structures needed to realize opportunities that create business value for the organization and introduce capability to the market place
Directly leads definition and refinement of Project scope, solution approach and delivery cost / timeline parameters [both at the content and structure level]
Assist in evaluating business process solutions to make sure they are flexible enough to support incremental development, ongoing maintenance and future enhancements to the system architecture
Work with business and technical architects to explore and define how the proposed solutions will fit into the overall enterprise architecture
Serve as liaison to the business community, to ensure that its needs are fully understood by the project team
Assist in the development of the project CBA providing input and driving balance of solution cost and benefit realization against capability goals and objectives
Develops and maintains integrated Program / Project plan with detailed deliverables, dependencies, business and IT milestones, and end-to-end critical path
Manage the delivery and execution of the programs and projects to ensure business capability is realized
Help define the performance goals/SLAs, KPIs, and key milestones for the proposed solutions
Understand the key challenges that sponsors and key stakeholders face
Identify risks and assumptions associated with the functional elements of the solution
Other duties as assigned
Job Opening ID:
May include some travel
May include some weekend hours during implementation
Equal Employment Opportunity Statement:
Travelers is an equal opportunity employer.
As a Platform Delivery Lead–Sr. Director, you’ll be joining an organization that has end-to-end accountability for defining capabilities to meet business objectives, leading delivery of small to large-sized projects of moderate to high complexity to bring capabilities to market, and monitoring and operational support post-implementation. This is a project delivery role where you’ll have the opportunity to apply your business acumen and critical thinking to define solutions to deliver the expected value – then see the execution through to implementation.
Responsible for driving the broad planning processes across assigned business areas and enhancing integration between Strategic and Business Planning activities. Maintains overall project accountability for end-to-end delivery of business capability. In addition, the successful candidate will have enterprise responsibility to shared functions (i.e. Governance, PMO, Metrics and Communications).
In this role, you will lead the definition and execution of a portfolio of business & technology investments that will enable Travelers to provide simplified, digital-first, omni-channel customer experiences. Primarily focused on post-acquisition, some areas of focus include digital self-service (web and App); investments in foundational technology to advance customer centricity, and improving Travelers ability to interact with customers via digital channels. On an ongoing basis, you will partner with business leaders to continually define future investments and maintain a multi-year roadmap of capabilities targeted at achieving specific financial and experiential results.
Experience with delivery of customer facing, digital technology
Problem solving and analytical aptitude
Demonstrated expertise in strategic and business planning
Demonstrated leadership/ employee development ability
Business case development
Large scale program delivery/management
Ability to effectively provide transparency into capabilities / solutioning and articulate to senior executives
Communications – Written and Oral
Strong skills in Excel/Access/PowerPoint/Word/Rally
Clearly understands how unit relates to the businesses supported and aligns work to support business goals.
Maintains a positive, achievement-oriented attitude
Demonstrates initiative and innovation in achieving results
Anticipates on-going needs of customers and proactively works to develop solutions
Uses resources effectively - is well organized and sets priorities to meet critical business needs
Highly developed analytical and problem solving skills
Able to work in a team environment and independently
Education, Work Experience & Knowledge:
10+ years of related experience is preferred.
Prior experience in project management & bus architecture preferred.
Prior management experience preferred.
Bachelor’s or advanced degree preferred.
Prior experience within the P&C industry is preferred.
A minimum of 6 years of related experience required.
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Hartford - Connecticut - United States
Hartford - Connecticut - United States
We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.