Travelers User Experience Director in Hartford, Connecticut



User Experience Director

Target Openings:


Primary Job Duties & Responsibilities:

Contributes to strategy and business architecture in collaboration with other functional area leaders. Serves as the key point of accountability for UX efforts at the portfolio level, covering multiple programs and projects. Advocates for user-centered design approaches and priorities. Helps to recruit and grow a team of outstanding UX professionals by providing vision, coaching, and mentorship. Helps to create a dynamic team environment by fostering collaboration, experimentation, agility, and vigorous inquiry, while maintaining high expectations and attention to detail. Helps to create and evolve design systems and best practices that account for user needs and context, while reinforcing brand values and standards. May collaborate across the enterprise to establish and promote these standards. Ensures adherence to UX guidelines within a portfolio of programs and projects. Participates in the development of processes for UX resource engagement with project teams during ideation, prioritization, development, and quality assurance phases. Ensures research, visual design, information architecture, and interaction design roles are adequately resourced. Plans and may conduct user research, usability testing efforts, and competitive research and analysis. Reports research findings to stakeholders. Translates these findings into design solutions. Oversees delivery of, and typically creates, artifacts that include personas, journey maps, user workflows, information architecture, wireframes, and interactive prototypes, within project timelines and budgets. Typically manages vendor relationships for outsourced UX activities. Staff management functions include, but are not limited to, coaching, training, planning and performance management in a supportive, team oriented, collaborative manner. Perform other duties as assigned.

Job Opening ID:


Environmental/Work Schedules/Other:

Work Schedules Weekend work hours (Occasionally) Other Travel (Occasionally)

Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

Job Specific & Technical Skills & Competencies:

Outstanding communication, organization, time management and interpersonal skills. Familiarity or basic understating of web-based technologies. Experience with wireframing / prototyping software. Expert in conducting end user research and interviews. Proven ability to instill usability as a core value within a large, matrixed organization's culture. Expert knowledge of digital design, flow and site organization with a wide degree of creativity and problem solving abilities.

Job Category:

Business Analyst/Quality Assurance, Corporate Services/Other, Marketing, Project/Operations Management

Job Summary:

Under broad oversight, provides direction, strategy and planning on the execution of key initiatives and portfolio of work. This individual will be hands-on with research, design and usability testing. This job is a Manager: Responsible for setting work objectives and goals for employees and managing their performance. Typically involved in compensation decisions. Employees have a formal reporting relationship to this job. This job works under Broad Oversight: Receives guidance in terms of broad goals and overall objectives and establishes the methods to attain them. Generally the incumbent is in charge of an area of work and typically formulates policy for this area, but may have final authority for approving policy.

Position Type:


Preferred Qualifications:

Tools used:

Axure, Sketch, and InVision for sketching and prototyping (similar in the industry: Adobe XD, Balsamiq, Photoshop, Illustrator, and others)

UserZoom for testing (similar:, Qualtrics, and others)

Slack for group collaboration

Knowledge of HMTL and CSS is a plus, but proficiency is not needed. This is useful for interacting with development teams.

Education, Work Experience & Knowledge:

Typical incumbent experience level 10+ years. Previous management experience preferred. Experience advocating for user design at an organizational level.

Physical Requirements:

Operates standard office equipment (Continuously) Sitting (Can stand at will) (Continuously) Use of Keyboards, Sporadic 10-Key (Continuously) Driving (Occasionally)

Minimum Qualifications:

Bachelor's degree in graphic design, psychology, human factors, social sciences or related field or 7 years of User Experience work experience required.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Primary Location:

Hartford - Connecticut - United States

We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.