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Travelers User Experience Manager-Innovation, Design Thinking in Hartford, Connecticut

21995BR

Title:

User Experience Manager-Innovation, Design Thinking

Target Openings:

1

Primary Job Duties & Responsibilities:

Serves as the key point of accountability for UX efforts at the program level. Advocates for user-centered design approaches. Helps to recruit and grow a team of outstanding UX professionals by providing vision, coaching, and mentorship. Helps to create a dynamic team environment by fostering collaboration, experimentation, agility, and vigorous inquiry, while maintaining high expectations and attention to detail. Helps to create and evolve design systems and best practices that account for user needs and context, while reinforcing brand values and standards. Ensures adherence to UX guidelines across programs and projects. Sets UX resource allocation during ideation, prioritization, development, and quality assurance phases of projects and programs. Ensures research, visual design, information architecture, and interaction design roles are adequately resourced. Plans and conducts user research, usability testing efforts, and competitive research and analysis. Reports research findings to stakeholders. Translates these findings into design solutions. Creates and oversees delivery of artifacts that include personas, journey maps, user workflows, information architecture, wireframes, and interactive prototypes, within project timelines and budgets. May manage vendor relationships for outsourced UX activities. Staff management functions include, but are not limited to, coaching, training, planning and performance management in a supportive, team oriented, collaborative manner. Perform other duties as assigned.

Job Opening ID:

21995BR

Environmental/Work Schedules/Other:

Possibility for occasional weekend hours and travel.

Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

Job Specific & Technical Skills & Competencies:

Outstanding communication, organization, time management and interpersonal skills. Familiarity or basic understating of web-based technologies. Experience with wireframing/ prototyping software. Expert in conducting end user research and interviews. Proven ability to instill usability as a core value within a large organization's culture.

Job Category:

Project/Operations Management, Technology

Job Summary:

As a critical part of the Innovation office, the User Experience Manager will facilitate design discovery, user research and concepting activities that both fuel ideation and are critical to success of the experiment. You will help shape experiments to determine the best means of delivering value. Also create a dynamic team environment by fostering collaboration, experimentation, agility and vigorous inquiry, while maintaining high expectations and attention to detail. Collaboration with product owners, developers and business stakeholders is at the core of your daily work. You are able to navigate ambiguity and bring clarity to user needs through rapid experimentation. You are the customer’s advocate.

As a manager, you are responsible for setting work objectives and goals for employees and managing their performance. By being a part of the innovation office leadership team, you have the ability to influence and empower teams across the enterprise. You are enthusiastic about helping shape the UX community across Travelers.

Position Type:

Experienced/Professional

Education, Work Experience & Knowledge:

Previous management experience preferred. Experience advocating for user design at an organizational level.

Physical Requirements:

Operates standard office equipment (Continuously) Sitting (Can stand at will) (Continuously) Use of Keyboards, Sporadic 10-Key (Continuously) Driving (Occasionally)

Minimum Qualifications:

Bachelor's degree in graphic design, psychology, human factors, social sciences or related field or 5 years of User Experience work experience required.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Primary Location:

Hartford - Connecticut - United States

We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.

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