Travelers VOC Survey Programming & Data Architecture in Hartford, Connecticut



VOC Survey Programming & Data Architecture

Target Openings:


Primary Job Duties & Responsibilities:

Data Acquisition, Prep and Exploration: Directs the work of lower level employees. Responsibilities include performing complex analysis, expert level design, configuration and programming functions for impactful and visible projects. Leads investigation and resolution efforts for critical, high impact problems, defects, and incidents. Ensures work complies with Travelers standards, processes, and protocols. Identifies gaps and recommends solutions. Develops and applies complex data derivations, business transformation rules, and data requirements. Recommends best practices regarding data usage. Leads a portfolio of projects, working across departments and business areas. Manages the effective use of line of business resources to implement ongoing projects, enhancements, initiatives, and/or problem resolution. Creates complex (technology and features) data visualizations techniques to help support data exploration. Liaise with Information Technology to architect and develop strategic data solutions including transformation logic, rules, tables, as well as business requirements, governance, and specifications. Utilizes business knowledge to explain technical activities in business terms. Acts as resource for lower level employees. Interacts with diverse, sometimes large stakeholder groups. Analytic Data Discovery: Leads the operationalizing and automation of complex (more systems, data sets and streams, size of data sets more substantial) products into business. Designs and leads integration of analytic data products and products, including pilots and proof of concept. Applies knowledge of current industry trends and techniques to formulate solutions within the context of assigned projects and/or enhancements. Analytic Support: Consults on projects, resolves complex data issues and provides training and education to clients and staff. Ensures customer satisfaction through professional communication, follow-up, and responsiveness to issues. Consultation: Serve as data expert for significant projects with broad impact to business and enterprise performance. Builds, maintains, and utilizes partnerships across the enterprise. Develops & drives data strategies within the context of business need. Integrates work efforts within respective business portfolios. Manages day-to-day work of professional/technical staff. Perform other duties as assigned.

Job Opening ID:


Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

Job Specific & Technical Skills & Competencies:

  • General understanding of business functions, processes, and overall business strategies.

  • Demonstrated expert analytic and diagnostic skills.

  • Experience in strategy formation and assessment of competitive environment.

  • Demonstrated interpersonal skills.

  • Demonstrated expert communication and presentation skills.

  • Ability to work independently and as part of a team.

  • Demonstrated ability to influence others.

  • Builds and maintains credibility with others.

  • Ability to interact effectively with others across functions.

  • Ability to consider others’ ideas seriously and accept feedback.

  • Demonstrated ability to see results to completion.

  • Expert business acumen.

  • Advanced problem solving and decision making skills.

  • Demonstrated capabilities in innovative thinking and approaches.

  • Master knowledge of data tools, techniques, and manipulation preferred; Examples (but not limited to): Big data and Hadoop platforms and languages - SAS, SQL, Spark, Python, Pig, Hive, QlikView, Tableau.

  • Advanced experience with scripting languages and functional programming e.g. Python, JavaScript, etc.=

Communication Skills:

  • Ability to communicate thoughts/designs/ideas in an unambiguous manner and adjusts communication based on audience.

  • Exhibits active and effective communication skills with team members - including active listening and effective written and verbal communication skills.

  • Effectively contributes and communicates with the immediate team.

  • Able to present complex technical concepts to audiences of varying size and level.

Business Knowledge & Partnership:

  • Able to develop and leverage business and/or vendor partnerships, consult on business priorities, and optimize value through solution identification aligned with business objectives, goals, and future data direction.

  • Able to easily communicate in business terms and describe data capabilities/concepts in ways that the business can understand.

Problem Solving & Decision Making:

  • Able to expertly diagnose root causes, solve complex problems, and collaborate effectively with business and technical teams.

  • Able to break a problem down into manageable pieces, evaluate potential risks/alternatives, and implement effective, timely solutions.

  • Carefully evaluates alternative risks and solutions before taking action including escalating situations as appropriate.

  • Demonstrates sound decision making and problem resolution skills.

  • Often consulted by team members for problem resolution and guidance. Has the ability to reach sound decisions quickly. Knows where to obtain information needed to make the appropriate decisions. Optimizes the use of all available resources. Trusted technical advisor.

Team Orientation:

  • Able to promote, maintain, and enhance partnerships across the organization to achieve objectives and engage stakeholders.

  • Able to influence project stakeholders and team members.

  • Practices objectivity and openness to others' views. Able to recognize and support team priorities.

  • Ability to manage the day-to-day workflow for the data programming and architecture team to ensure the highest quality work as well as maintaining a highly motivated team.


  • Able to set and assign technical goals and priorities for self and team members. Exhibits team leadership. Able to set team's technical direction.

  • Able to provide feedback and/or coaching regarding technical resources.

Planning and Project Management:

  • Demonstrates ability to identify critical project tasks and establish clear priorities while keeping the overall strategy in mind.

  • Able to manage time and competing priorities.

  • Able to accurately estimate the tasks and resources needed to complete assigned project work.

Financial Awareness:

  • Able to accurately assess the financial impact of recommended designs/solutions.

  • Demonstrates ability to understand relevant costs associated with assigned project work.

Job Category:

Information Systems, Marketing

Job Summary:

Travelers Enterprise Experience Team is looking for a Programming and Data Architecture Lead with proven success of leading a team of Programmers and Data Engineers to build both customer facing interfaces along with sophisticated back-end architected solutions. This hands-on position will lead a two pronged integrated and dynamic team of Programmers and Data Managers. This person will design and lead the programming workflow and standards for listening post surveys as well as developing best in class data aggregation and big data visualization. This Lead will provide application and infrastructure technical expertise, analysis and specifications to meet business requirements. Collaboration with the insights team will also be essential to ensure the right information is being collected and made available for analyses that will help to shape and inform business strategy for the Travelers experience.

This job is a Manager: Responsible for setting work objectives and goals for employees and managing their performance. Typically involved in compensation decisions. Employees have a formal reporting relationship to this job.

This job works under General Direction: Establishes procedures for attaining specific goals and objectives in a broad area of work. Generally final results are reviewed.

Position Type:


Education, Work Experience & Knowledge:

  • Bachelors or Master’s degree in Computer Science, Engineering or related field preferred.

  • Expert understanding of database structures, principles and practices.

  • Experience with data transformations and reporting tools on SQL databases.

  • Analytical and problem solving skills relative to big data.

  • Proven understanding of Hadoop or similar technologies.

  • Understanding of how to interpret and manipulate large and disparate datasets in complex organizations.

  • Demonstrated ability to communicate technical concepts and implications to non-technical audiences.

  • Experience building data flows and reports with KPI’s and driver performance.

  • Experience creating reporting visualizations for all levels of the organization.

  • Extremely detail oriented and comfortable for setting up processes and controls for data management.

Physical Requirements:

Operates standard office equipment - Continuously Sitting (Can stand at will) - Continuously Use of Keyboards, Sporadic 10-Key - Continuously

Minimum Qualifications:

6 years of relevant experience with data tools, techniques, and manipulation required. 3 Years of Leadership experience.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Primary Location:

Hartford - Connecticut - United States

We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.