Oracle Customer Success, Business Advisory Services Sales Director in Hato Rey, Puerto Rico
Sales of the organization*s services (e.g., maintenance and service contracts).
Sells organization*s services (e.g., maintenance and service contracts); primarily finds new customers and generates new business. Develops new accounts and/or expands existing accounts within an established geographic territory, industry, product segment, or channel.
8-12 years of services sales experience. Able to work under tight deadlines. Self-starter able to prioritize given responsibilities. Strong written and verbal communication skills. BS/BA preferred. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Customer Success, Business Advisory Services Sales Director*
Oracle Advanced Customer Success offers value-add services that give you strategic perspective and insight needed for effective transformation. Centered around five fundamental value pillars, these services will help you overcome the challenges you encounter when trying to maximize your cloud investment.
From planning to optimizing, Oracle Advanced Customer Success spans all phases of the Oracle solution lifecycle, helping customers align their IT and business strategies, maximize system performance, and gain a competitive edge. Oracle Advanced Customer Success helps customers proactively manage their Oracle investment for maximum business results and sustain value realization through your cloud journey.
THE ADVANCED CUSTOMER SUCCESS ADVANTAGE
With Oracle Advanced Customer Success services, you receive a level of support and influence no other vendor can provide.
Through our services, you gain insight and education based on visibility into the performance data on Oracle systems. You are kept in the know about what works and what doesn t and how to avoid risk when trying to achieve results.
Our Customer Success Managers have the experience on how to drive business transformations on these specific products. Customer Success Managers have been through these changes with countless customers trying to achieve the same outcomes.
Oracle Advanced Customer Success services were built with customer evolution in mind. We are an always-on service, not bound by a project or statement of work. This means we stay tightly connected to changes in your objectives, challenges, and organizational shifts.
And, as a service provided by Oracle to its customers, we are close partners with product development which means better alignment between your strategic plans and the product roadmap. You gain the advantage of staying ahead of changethe power to understand, leverage, and even lead innovation of the product to maximize outcomes.
POSITION: Customer Success, Sales Director
REPORTING RELATIONSHIP: Mike Cosenza Sr. Director, Customer Success, Advanced Services Sales
As the Customer Success, Sales Director; you ll be responsible for managing the entire Customer Success Services business within a defined set of Key Accounts. Must possess strategic account planning and effective presentation skills. Must have strong collaborative skills with both internal and external partners. Must have extensive knowledge of consultative selling of enterprise service solutions within large Fortune 100 accounts.
Accountable for achieving booking and revenue targets for named accounts
Participation in weekly forecasting calls to provide visibility to leadership of sales pipeline status and potential to achieve target bookings, as well as upside and downside risks to achieving target bookings
Collaborate and build strong relationships within internal and external ecosystem ensuring proper engagement with core teams and customers
Rigid qualification for all the leads and sales opportunities within your territory
Highly trusted individual who maintains and expects high standards for self and team
Able to work across multi LOBs to provide holistic solutions to customers
Tight alignment with License Sales Leaders to ensure the inclusion and attached rate in parallel of license sale pursuits
Close collaboration with Customer Success Delivery and Contracting teams
Manage entire deal lifecycle from identification of opportunity to close
YEAR ONE CRITICAL SUCCESS FACTORS
Meet or exceed revenue/bookings objectives
Expand current customer base and increase net new customers
Continue to grow and build rolling 4Q pipeline
Support of your colleagues and developing ideas to positively impact growth**
PREFERRED SKILLS & EXPERIENCE
The ideal candidate will have extensive experience selling differentiated services/support offerings to address multiple customer segments, preferably within the SaaS application ecosystem.
More specifically, s/he will have the experience described below:
10-12 years of experience in selling complex services solutions in the software industry
Consultative sales experience with a focus on Customer Success Services
History of building trusted advisor relationships with customers and internal colleagues
An entrepreneurial mindset, high-energy, and visibly passionate about playing a significant role in a rapid growth organization
Superior communication skills, analytical skills, thorough understanding of cloud application technology and trends
Consistent track record of meeting and exceeding quota and key success metrics
Ability to segment account list, identifying appropriate investment of resources
PREFERRED PERSONAL CHARACTERISTICS AND LEADERSHIP SKILLS
Confident leader that that values humility, hard work ethic and supporting colleagues for the greater good of the team
Big picture thinker that understands Oracle s overall company mission
Believes our services positively impact the customers business and can effectively articulate the value proposition to an executive audience
A strong focus on ownership and execution against tight deadlines. Sales Executives will need to diligently manage multiple opportunities at any given time
Displays a balance of strategic and tactical skills, with a high level of intellectual agility and emotional intelligence
Cross-functional teamwork skills. Able to handle tough conversations and challenging meetings with internal and external stakeholders
Exceptional communicator who can write, present and adjust messages to meet individual audience and organization s requirements
Focuses on actions and outcomes; driven to overachieve
A Bachelors degree is preferred. An advanced degree is a plus.**
As part of Oracle's U.S. employment process, candidates will be required to complete a background check, prior to an offer being extended. These background checks include:
Prior Employment Verification
Social Security Trace (U.S. only)
Criminal Background Check
Motor Vehicles Records (U.S. only where required for position)
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law. Oracle Supports Workforce Diversity
Principle Talent Advisor
Title: Customer Success, Business Advisory Services Sales Director
Location: United States
Requisition ID: 19000Y9L
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