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Oracle Senior Product Manager, Customer Advocacy in Hato Rey, Puerto Rico

Work as part of a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.

As a member of the product development division, you will define product specifications and or strategy. Gather and analyze information to define product specifications and review design specifications. Communicate product strategy and functionality. Initiate and foster relationships with other groups. Review product documentation and collateral. Ensure successful product releases based on corporate priorities.

Duties and tasks are varied and complex, needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Department Description

The CX Customer Advocacy team helps retain and grow the Oracle CX business by strengthening customer relationships and amplifying their success and expertise.

Brief Description[https://global-ebusiness.oraclecorp.com/OA_HTML/cabo/images/swan/t.gif]

The Oracle CX Customer Advocacy team is seeking an energetic and high-caliber individual to take on a Senior Product Manager of Customer Advocacy. Are you a storyteller? Can you take mundane details and craft a value-based story that highlights what is cool and interesting? Are you also a metrics-driven marketing and communications professional, who can measure, analyze and report the effectiveness and impact of customer advocacy and marketing programs to the business?

This is a unique opportunity to join a team focused on Oracle CX Customers, amplifying their success globally both internally and externally. You ll work with product, sales, support, Center of Excellence, customer success, and other teams, as well as customers, to understand how our products are making our customers (and their customers) lives better. The stories you capture will be used to educate sales and customer success teams helping them sell and guide other customers to success. Working with the Customer Advocacy Director, the team will craft and pitch the best CX customer stories to Oracle corporate communications, analyst relations, Global Customer Programs and Marketing, for thought leadership, blogs, videos, success stories and other tactics for promotion across multiple channels (print, digital and social media).

You ll support multiple customer programs, including the CX Heroes and the Oracle Markie Awards, both designed to showcase Oracle CX customer success and highlight Oracle s commitment to our customers. You will be assigned specific areas to cover, targeting important customer segments like B2B or B2C companies, or key industries or Oracle CX products, to capture customer stories and build customer relationships that can further market awareness and sales efforts. You will also gather, measure, and report the contribution the Advocacy Team makes to the business, including tracking activities and linking performance to new revenue and customer retention.

Responsibilities:

  • Work with diverse individuals and teams around-the-globe to discover information/details around CX sales wins and customer implementations.

  • Document these stories, producing timely and impactful assets which articulate the measurable value to customers and align with CX go-to-market and sales plays, help drive market awareness, and enable the sales organization to retain and win new business.

  • Support the Director of Customer Advocacy in pitching the most compelling CX stories to corporate communications, analyst relations, Global Customer Programs, Marketing and other internal stakeholders for strategic promotion across multiple Oracle and third party channels such as/Forbes.com/,/WSJ.com/,/Profit Magazine/,/Smarter CX/, blogs, video, social media and digital campaigns.

  • Serve as the lead for gathering, conducting analysis and timely reporting of key metrics across the Customer Advocacy team, serving a vital role in highlighting the organization s success to Oracle senior executives and the measurable value delivered to the CX business.

  • Support the Senior Manager, Marketing Advocacy Lead, in identifying and packaging the best Oracle Marketing Cloud customer stories, and helping to organize the Oracle Marketing Cloud Customer Advisory Boards (CABs), as needed

  • Create, maintain and facilitate a collaborative workspace for the individual CX vertical teams and stakeholders to share information and interact regarding cross CX programs.

  • Work with team leadership to:

o Recruit and prepare the main customer speaking opportunities at leading events such as Oracle Modern Customer Experience (CX) and Oracle OpenWorld, including, but not limited to main stage keynotes, customer panels, and executive content), supporting logistical prep and preparing moderator s guides.

o Evaluate, measure and report on strategic effectiveness and ROI for overall program efforts.

o Facilitate a Top Women in CX or similar program, if appropriate.

o Build and edit slides and presentations, and other supporting content.

  • Ability to work on multiple, simultaneous project/programs that require both strategic thinking, as well as high-speed tactical execution.

  • Travel for events, as needed. Travel estimated to be approximately 10-20%.

Requirements

  • 3-5 years of demonstrated success in customer programs and product development initiatives, with marketing, sales, and Oracle background ideal.

  • Bachelor s degree in business, marketing, communications, or relevant field of study.

  • Strong teamwork, interpersonal and relationship-building skills.

  • Exceptional computer skills required (at a minimum): Microsoft Word, Excel, PowerPoint.

  • Ability to work with strong personalities globally and facilitate information sharing.

  • Exceptional planning and organizational skills.

  • Strong attention to detail and excellent problem solving skills.

  • Flexibility and ability to rapidly adjust and adapt to new and time-sensitive business demands.

  • Strong verbal/written communication, and presentation skills, including ability to communicate effectively with both business and technical teams.

  • Proven track record in executive communications.

  • Resourceful, self-starter. Sense of urgency, strong work ethic and accountability.

Job: *Product Development

Organization: *Oracle

Title: Senior Product Manager, Customer Advocacy

Location: United States

Requisition ID: 19000OC8

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