Oracle Technical Analyst 3-Support in Hato Rey, Puerto Rico
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Join an exciting and growing team at Oracle. Help support Oracle VM and the Linux Open Source community. Make a difference in the adoption of Linux, virtualization technologies and the Oracle Cloud. Helping customers to succeed on Linux, Oracle VM and the Oracle Cloud is strategic to Oracle's success. Work directly with customers via phone, email and web to help them use Linux and Oracle VM for their real world applications. Our support organization is part of the overall Linux and Oracle VM development team at Oracle. You'll work directly with developers in a team that puts customer support and satisfaction first. If you have a passion for technology and enjoy helping people, this may be a great place for you. We are a global organization. We are currently looking for someone to work from 8am to 5pm Pacific Time over a weekend shift that may be an 8 hour shift over 5 days or a 10 hour shift over 4 days. There is a 50% shift differential for working Saturday and Sunday.
Title: Technical Analyst 3-Support
Location: United States
Requisition ID: 18000IR4