WindStream Communications Account Mgr-Customer Service in Hazelwood, Missouri
Track/monitor trouble tickets to ensure issues are being resolved in a timely manner and customer contact is appropriately updated through the process
Provide analysis/performance metrics and conduct biweekly-monthly meetings (customer preference) to review and discuss any support/open issues
Manage/lead all MAC work to ensure it is assigned and completed in a timely manner.
Dedicated point of contact for escalations.
Take ownership of customer issues and build relationships within their organization and liaison between WS departments coordinating efforts to ensure contracted products.
Responsible for managing billing disputes – determine validity and seeks resolution if appropriate.
CSM is responsible to join weekly call with Manager of Customer Support to discuss any support issues, action items, and process review.
Minimum Requirements: College degree and 5-7 years professional level experience with 2-3 years supervisory experience; or 9 years professional level related experience with 2-3 years supervisory experience; or an equivalent combination of education and professional level related experience required.
Primary Location: *US-Missouri-Hazelwood
Job Category: *Customer Service
EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Windstream is a drug-free workplace.
Requisition ID: 18001149
Other Locations: United States