WindStream Communications Account Mgr-Customer Service in Hazelwood, Missouri

Job Responsibilities:

  • Track/monitor trouble tickets to ensure issues are being resolved in a timely manner and customer contact is appropriately updated through the process

  • Provide analysis/performance metrics and conduct biweekly-monthly meetings (customer preference) to review and discuss any support/open issues

  • Manage/lead all MAC work to ensure it is assigned and completed in a timely manner.

  • Dedicated point of contact for escalations.

  • Take ownership of customer issues and build relationships within their organization and liaison between WS departments coordinating efforts to ensure contracted products.

  • Responsible for managing billing disputes – determine validity and seeks resolution if appropriate.

  • CSM is responsible to join weekly call with Manager of Customer Support to discuss any support issues, action items, and process review.

Minimum Requirements: College degree and 5-7 years professional level experience with 2-3 years supervisory experience; or 9 years professional level related experience with 2-3 years supervisory experience; or an equivalent combination of education and professional level related experience required.

Primary Location: *US-Missouri-Hazelwood

Job Category: *Customer Service

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Windstream is a drug-free workplace.

Requisition ID: 18001149

Other Locations: United States