WindStream Communications Coordinator Support in Hazelwood, Missouri
Job Responsibilities: - Works with the Data Operations team to insure all new install and repair work is covered in a timely manner. - Works with managers, project managers, and install managers to efficiently move resources from job to job with minimal cost to the company. - Maintains schedule for each technician. Communicates and is flexible with scheduling. - Works in the best interest of the install support team. - Tracks time and projects for both installs and staging. - Conducts conference calls and attends them as needed in order to provide input on resource availability. -Performs special assignments as required.
Key Objectives: - Competent in maintaining company tools for ensuring company assets are kept in proper working condition. - Collaborates with colleagues and removes silos between support groups. - - Demonstrates teamwork by supporting and assisting other teams as necessary. - Communicates positive and negative feedback that is specific and constructive. - Demonstrates quality communications skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfactions. - Initiates solutions to improve quality and productivity.
• Awareness of technical terms: Ethernet, IPSEC, VPN, Cisco, HP, CPE, VOIP, MPLS, IP, and other associated protocols
• Ability to interface with all levels of management, co-workers, and both internal and external customers.
• Ability to interact in a knowledgeable and professional manner with large enterprise customer's IT and telecom organizations, customer executive management (ex. IT Director, CIO, CTO), and vendors. • Proficient: Extensive with Oracle ticketing, Able to follow basic troubleshooting steps. Basic management techniques • Awareness: Excel, PowerPoint, Word, Visio & SharePoint • Awareness: Oracle, Remedy • Participant Level: Strong verbal/interpersonal skills to effectively deal with escalated enterprise customers.
• Must have ability to adjust communication to match customer (i.e., low level technical for non-technical customers and high level technical when engaged with highly technical customers or IT staff)
Minimum Requirements: High School diploma or equivalent and 4 years experience with 3 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.
Primary Location: *US-Missouri-Hazelwood
Job Category: *Engineering
EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to
Requisition ID: 18002354