Cummins Inc. Parts Technician in Henderson, Colorado
Parts Technician-call room
If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be.
Extraordinary Technology Requires Extraordinary Technicians!
Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.
The Parts Technician has safety, customer satisfaction, and business responsibilities within branch operations. The person in this role is responsible for supporting service work order parts requests and assisting customers with parts sales at the parts counter.
An Extraordinary Cummins Technician…
Embraces new technology for diagnostics and data gathering.
Focuses on a high level of customer service and communications.
Looks to develop their skill set and product knowledge through classroom, hands-on, and virtual training.
Mentors and coaches junior technicians.
Readily adapts to a changing work environment and work assignments.
Skills and Experience Required:
The Parts Technician has safety, customer satisfaction, and business responsibilities within branch operations. The person in this role is responsible for supporting service work order parts requests and assisting customers with parts sales at the front parts counter and in the phone room.
Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in Company accident prevention and safety improvement activities.
Maintain adequate personal tooling to perform assigned tasks.
CUSTOMER SATISFACTION (Internal and External)
Respond to all customer requests courteously and professionally, in a timely and responsive manner.
Maintain a clean, professional personal appearance at all times, meeting all Company standards for professional appearance.
Interaction and coordination with technicians to ensure all parts and filters are ordered, charged to work orders and pre-staged for service business.
Research items using Cummins software ALPs, QSOL, IMS, BMS and other programs
Handle incoming sales calls
Work in shipping and receiving as needed
Billings, crediting, quoting and assisting customers.
Interfacing with customers (sometimes competitors) to fill orders and identify the correct parts/products as needed.
Learn inventory control and purchasing within Parts Department environment. Responsible for daily inventory, ordering, receiving, and returns.
Demonstrate a positive attitude and a high level of personal credibility and integrity with dealers, customers, management, and co-workers.
Maintain company and product confidentiality.
Attend and participate in all meetings, trainings, and activities as required.
Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency.
Adhere to all Company policies and departmental procedures and rules.
Back up for other administrative personnel or service advisors as needed.
All other duties as required.
High School Diploma or GED is required.
Minimum 2 years previous parts experience.
Minimum 2 years previous customer service/contact experience
Proficient computer and typing skills
Ability to pull parts promptly and accurately
Trained in use of applicable Forklift
Must be able to communicate effectively verbally and in writing.
Must be able to follow Company procedures and standard operating procedures.
Must be honest, reliable, and dependable, and have a positive attitude.
Must be able to work well under occasional pressure or within deadlines.
Must be able to work well independently or with others in a team environment.
Must have a record of good attendance and performance at prior jobs.
Candidate must meet all eligibility requirements to drive a Company vehicle, including but not limited to:
o Must have a current, valid driver's license issued by the state in which they reside.
o Must have current motor vehicle liability insurance.
o No convictions for any driving under the influence of alcohol or drugs charges (DUI) within prior 5 years.
o No greater than three (3) moving violations within prior 12 month period.
o No greater than 2 avoidable accidents on MVR within prior 3 years.
o Candidate must be able to pass pre-employment drug testing and meet all physical requirements for the position.
If selected, candidates must consider this position as primary employment and hold no other jobs with this Company’s competitors, customers, or suppliers.
10 hours of overtime work required per week.
Must be able to lift 50 pounds frequently; pushing and pulling a maximum force of 50#.
Must be able to stand on feet for long periods of time
Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, Protective Footwear as required.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Ready to work with ground-breaking products and technology? Apply for this opportunity to start your career as an extraordinary Tech with Cummins today.
Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: http://connect.find.ly/cummins
Primary Location United States-Colorado-Broomfield-US, CO, Henderson, Cummins Rocky Mountain
Job Type Experienced - Professional / Office
Recruitment Job Type Office
Job Posting Mar 13, 2018, 12:00:23 PM
Unposting Date Ongoing
Req ID: 180001K1